Tier 1 Help Desk- July 13 Class

Industry

IT

Advert ID

USA_508232

Location

Lake Mary

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.50/hr

No. of Openings

1

Branch Information

Orlando, FL - North - (USA) 445 West State Road 436 Suite 1013 FL Altamonte Springs , FL 32701

ContactNumber

407-774-4242

Job Description

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Course Management Software. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff. Logs and tracks calls using problem management software (SNOW), and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports.