Underwriter Support



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Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142



Job Description

Prioritize and organize case work in a high-volume, fast-paced, production environment to meet service standards. Accurately and efficiently completes a non-risk comprehensive review of new applications on cases in preparation for underwriter assignment. Uses various systems to research and gather information in order to obtain outstanding requirements and assess documents. Researchers and evaluates possible solutions using available resources. Achieve productivity standards and goals while maintaining the highest level of customer service.

Provides customer-focused service in an open, direct, professional, and timely manner. Provides updates to the Field as needed.

Expedites requests for additional information needed throughout the underwriting process. Review incoming case activity to determine the appropriate course of action.

Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards. Able to multi-task between phone and casework/transactional duties in the highest degree of accuracy and quality.

Welcomes change and embraces an environment where continuous improvement is expected from all employees. Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand. Focuses on innovative thinking and contributes to departmental goals and initiatives. Contributes to a positive work environment and the achievement of team goals. Acts as a trainer/mentor when needed. Supports cross training efforts within the team and host job shadows. Responsible for protecting the privacy and confidentiality of all NM customers by confining the use and communication of confidential information to the underwriting process.

Ability to interact with latest technologies including devices to do their jobs. Demonstrate the ability to use various computer software packages.

· Minimum of one plus years of experience in a professional environment.

· Experience using multiple computer applications simultaneously with excellent keyboarding/typing skills required.

· Proven ability to problem solve and act independently.

· Attention to detail with the demonstrated ability to apply sound judgment in the application of procedure and guidelines.

· Strong written and verbal communication skills required, including a proven ability to exercise tact, diplomacy, resourcefulness, flexibility and understanding in order to foster positive long term relationships.

· Demonstrated organizational skills with the ability to independently recognize priorities and meet deadlines with high quality results.

· High degree of self-motivation and initiative in accepting responsibility for work results and contributing cooperatively to team goals.

· Demonstrated ability to complete assignments with minimal direction and to handle details accurately