Urgent! - Bilingual Customer Service Representative

Industry

Financial Services

Advert ID

USA_603499

Location

Miami

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to USD15/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

ContactNumber

414-312-5144

Job Description

Description:

Bilingual candidates must be able to read and write Spanish - 10 open positions

Please apply only if you are local to Miami, FL, 33157

**Pay Rate: $15.00

**Temp-to-perm opportunity - will be based on attendance and performance among other things

**Interviews via Zoom

**Working from home currently but must be local to Miami site

**Will pick up equipment on first day



MOBILE SERVICES

Must be able to work 11:00am to 10:00pm plus weekends (40 hours)



Shifts are:

10:00am to 7:00pm

10:30am to 7:30pm

11:00am to 8:00pm

1:00pm to 10:00pm



Job Purpose

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.



Primary Job Accountabilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience (Call Center Preferred)