Urgent! - Research Specialist - Remote - Florence, SC

Industry

Call Center and Customer Service

Advert ID

USA_650270

Location

Florence

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

ContactNumber

414-312-5144

Job Description

Pay Rate - $15.00

Shift: Mon-Fri 8:00 AM - 5:00 PM, 1 hour lunch

Work from home - Remote position (Only for Florence, SC/Duluth, GA/Springfield, OH due to time zone difference)

Equipment will be shipped.



Primary Job Accountabilities/Responsibilities

Research/resolve loan level inquires and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects.

More experienced associates will be involved in root cause analysis of more complex inquiries and research.

Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking, and property loss.

Research and respond to inquiries and prepare responses to customers and clients.

Initially works in a single client/functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment.



Basic Qualifications:

High school diploma/ GED

1-year customer service, banking, finance, mortgage lending or related experience

Basic to intermediate computer skills, (ability to create, edit and analyze spreadsheets and emails)



Preferred Qualifications/Experience:

Proficient at verbal and written communication when communicating with customers/clients

Strong attention to detail

Strong customer service skills

Excellent listening skills

Ability to adapt well to change

Works well in team environment and as an individual contributor

Work well in a fast paced/high stress environment.

Ability to think outside of the box to resolve problems

Ability to relay and document accurate and detailed information to various parties via in-bound and out-bound telephone calls, and through written communication.