Job Description
Pay Rate - $15.00
Shift: Mon-Fri 8:00 AM - 5:00 PM, 1 hour lunch
Work from home - Remote position (Only for Florence, SC/Duluth, GA/Springfield, OH due to time zone difference)
Equipment will be shipped.
Primary Job Accountabilities/Responsibilities
Research/resolve loan level inquires and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects.
More experienced associates will be involved in root cause analysis of more complex inquiries and research.
Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking, and property loss.
Research and respond to inquiries and prepare responses to customers and clients.
Initially works in a single client/functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment.
Basic Qualifications:
High school diploma/ GED
1-year customer service, banking, finance, mortgage lending or related experience
Basic to intermediate computer skills, (ability to create, edit and analyze spreadsheets and emails)
Preferred Qualifications/Experience:
Proficient at verbal and written communication when communicating with customers/clients
Strong attention to detail
Strong customer service skills
Excellent listening skills
Ability to adapt well to change
Works well in team environment and as an individual contributor
Work well in a fast paced/high stress environment.
Ability to think outside of the box to resolve problems
Ability to relay and document accurate and detailed information to various parties via in-bound and out-bound telephone calls, and through written communication.