Urgent Hiring - Customer Service Representative - $13.50/Hr


Call Center and Customer Service

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Branch Information

Manpower CORE 100 Manpower Place , WI 53212



Job Description

The first call will range up to 30 minutes.

**Pay Rate: $13.50

Temp-to-perm opportunity - will be based on attendance and performance among other things.

Working from home currently but must be local as you will pick up equipment on first day.

Bilingual candidates must be able to read and write Spanish.

Job Purpose:

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.

Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor

Job Requirements

Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience (Call Center Preferred)

Preferred Experience, Skills, and Knowledge

- Experience in similar customer service function or call center experience.

- Focus on Customers - Demonstrates professionalism when dealing with customers.

- Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.

- Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.

- Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.

- Demonstrates minimum typing speed of 35 words per minute.