Virtual Call Center - California Residents ONLY Full Time

Industry

Call Center and Customer Service

Advert ID

USA_592876

Location

Los Angeles

Job Type

Contract

Hours

Full-Time

Salary Range

USD17.00-20.00/hr

No. of Openings

1

Branch Information

Specialized Sourcing - Virtual - (USA) 100 Manpower Place WI Milwaukee , WI 53212

ContactNumber

-

Job Description

This position is ideal for the Mature California resident who wants to work from home! If you live in California, and love to read, edit, and write correspondence, and resolve customers' questions, this VIRTUAL position may be a fit for you.

Why You'll Love Working With Us



* Work from the safety of your home, no drive time

* Steady days, full time Monday through Friday

* Paid on the job training

* Benefits and perks



What You Will Be Doing:

* Research and respond to written and phone inquiries from customers regarding unemployment claim status, program requirements and procedures.

* Make determinations on eligibility issues and complete written decisions to parties of interest following policy, legal precedents and state and federal law

* Review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties as necessary



What Skills You Bring To The Job



Minimum Qualifications Required

* California Resident!

* High school diploma or GED

* 2-4 years of work experience performing administrative, customer or employment service duties

* Experience providing information and assistance to customers by receiving and processing information and directing them in completing necessary steps to resolve issues or answer their questions

* OR Related Bachelor's Degree in lieu of above experience

* Strong writing skills



Other Qualifications - Preferred

Experience with:

* Call Centers

* Claims Processing

* Eligibility Determinations and/or Unemployment Insurance Experience

* Drafting Written Decisions



Other Requirements

* Bring Your Own Device (BYOD) Program - must be able to provide your own computer, internet etc. equipment and set-up your own workstation



There are numerous openings! Please share this job with qualified friends and family.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.