Virtual Call Center 10-24


Admin and Secretarial

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Kansas City, MO - North - (USA) 103 West 26th Avenue Ground Floor MO North Kansas City , MO 64116



Job Description

Remote Call Center Rep/Eligibility Support Specialist

 Are you looking for a work from home call center position? Manpower has numerous full-time openings for Eligibility Specialists for the state of Texas. As an Eligibility Specialist, you will provide customer service  regarding Texas Health & Social Service Programs, including Medicaid, SNAP, and CHIP. Equipment provided.

Must reside within 70 miles of Athens, TX. On site training in Athens, TX is required.

Bilingual, Veterans, & IWD’s are encouraged to Apply!

 What’s in it for you? 

Competitive starting wage - $14/hr for Monolingual - $15/hr for Bilingual
  *Pay Increases to $1.00  after on the job training is completed.
8:00am-6:30pm/ Monday-Friday + Overtime 
Temp-To-Hire Opportunity


What you will be doing?

Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet QA and other key performance metrics.
Facilitate the fulfillment of caller requests for materials.
Refer consumers to appropriate entities according to the established guidelines.
Escalate issues to the appropriate staff as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and training's as requested and maintain up-to-date knowledge of all programs and systems.

 What you bring to the job?

Must be able to work for 1st week in the office for training.
Availability to work shifts between 7:00 AM and 5:30 PM (MST)
High School /GED 
Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
Ability to type efficiently
Continuously demonstrate a high sense of urgency, and perform under pressure
Excellent Attendance (no time off during training)
Proficient in use of Teams
Basic computer aptitude in Windows
Ability to handle 100+ calls a day, repetitive calls
Bilingual candidates must pass an assessment


Apply Now!

Share this job with friends and family and earn $200 dollars with every successful hire after 100 hours worked.

 ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. ManpowerGroup is committed to providing accommodations, and will work with you to meet your needs.