Warehouse Associate



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Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA 95134



Job Description

Title:Repair Technician/Shipping Coordinator

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Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Repair Technician/Shipping Coordinator will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures.

Duties and Responsibilities

Shipping / Receiving * Perform a variety of shipping and receiving duties in accordance with prescribed procedures. * Receive and record units, parts and accessories ordered or returned for repair, service and/or stock. * Visually inspect goods received and route for storage, repair and/or service. * Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges. * Load and unload trucks and operate material handling equipment.

Service / Repair * Work involves dis-assembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions. * Perform prescribed inspections and make decisions as to feasibility of repairs. * Keep records of parts used and provide data for billing and/or warranty information. * Recognize and report operational irregularities and defective materials. * Set-up and perform electrical and mechanical tests to insure product's repair and/or work performed is in conformance with prescribed quality standards. * Work from parts sheets, specifications and drawings.

Operations * Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions; record maintenance and assist with inventories as required. * Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic. * Responsible for quality of work, safety and housekeeping in area assigned. * Perform miscellaneous tasks as directed.

Job Requirements * Requires an education equivalent to high school diploma or GED. * One to two years of previous experience in electrical and/or mechanical repair is preferred. * Experience of two to three years in a customer service position is preferred. * At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred. * Ability to lift up to 50 lbs. * Ability to maneuver heavy material, weighing up to 300 lbs. * Must possess effective business communication skills and ability to understand local branch market. * Must be proficient in computer skills and Microsoft Office applications.