Work From Home Bilingual CSR

Industry

Call Center and Customer Service

Advert ID

CAN_526650

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB E2L 4Z6

ContactNumber

506-633-7474

Job Description

We are looking for the best talent to keep elevating the experience at our client. We are looking for Full Time French and English Speaking professionals to Join Immediately for Temporary Full Time work for 4-6 Months Possible Extensions.



The client is one of North America's top providers of communication solutions and a leader across a range of increasingly complex and highly regulated areas including customer contact and patient access services.



These position is set to commence with the followings schedules, Start Date is November 30th



What we Offer:



*Temporary to Permanent

*Paid Training and Great Incentive Programs

*32-40 Hours (May fluctuate depending on business needs)

*$16.00HR



Training Schedules:



*1 ½ Training of Paid Break - Online

*Time: 9:00AM to 5:00PM (Training is imperative)



Regular Hours



*Must be available in between 7:00AM to 10:00PM



Technical Equipment:



*Web Cam

*Laptop/PC

*Monitor

*USB Headset

*High Speed Internet (Hard wired connection NOT Wireless)



In order to qualify for this role, it is vital that you:



*Be available from Monday through Sunday (5 Days a week)

*Able to Work on shifting schedules in between 7:00AM to 10:00PM

*Must be available for shifting schedules

*Work from Home



Must have qualifications:



*Must have a High School Diploma or equivalent with a minimum of one year experience in the field or in a related area focusing on customer service, sales and etc..

*Excellent communication skills in English, speaking and writing



Your Responsibility is to provide:



*Answer phones promptly and courteously utilizing company procedures.

*Receive and respond professionally and courteously to all customer inquiries regarding service level changes, customer disputes, billing questions, cancellations, and new customer sign-up.

*Provide standard information regarding service options, charges, billing, and contract parameters.

*Discover customers' reason for cancelling service and attempt to retain customers.

*Process on-line data entry for residential and/or commercial accounts.

*Ensure customer concerns are understood and clearly explain resolution to the customer.

*Work in conjunction with other departments to resolve customer issues.

*Log and record information onto customer account in computer.

*Resolve customer account issues and adjust accounts, as necessary with verification from management.

*Process payments as necessary and maintain a positive work atmosphere with a culture of respect for others.

*Other duties as assigned depending on management and business needs.



If you're interested in this exciting opportunity, apply now!