Work from Home - Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_504866

Location

Richmond Hill

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17/hr

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON L3R 1AB

ContactNumber

905-695-1271

Job Description

Our client in the Richmond Hill area, near Leslie and Highway 7, is looking for Inbound Customer Service Representatives! This will be a work from home opportunity . If you are interested, please see below and apply!



Inbound Customer Service Representative



Job Duties

* Respond to inbound phone calls, up sell/cross sell additional items and resolve customer's issues

* Take inbound calls for order placement

* Up sell and cross sell additional items

* Answer inquiries while maintaining and updating the customer database

* Maintain a sense of urgency in responding to the customer needs

* Be creative and go above and beyond when assisting our customers

* Accurate and efficient order entry and maintenance of customer files

* Ask probing questions and overcome objections

* Respond to customer emails

* Process customers returns/SR's



What's in it for you?

* Work from Home

* Flexible working hours, between 8am - 5pm, Monday - Friday

* Pay rate: $17.00/hr + 4% Vacation pay



Job Requirements

* 2 years relatable customer service experience

* Pleasant and professional telephone etiquette

* Take charge attitude. Enjoys the challenges that a customer service job can present

* Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment

* Analytical/problem solving skills

* Excellent judgment and decision making skills

* Strong verbal and written communications skills

* Understand customer service processes and procedures

* PC literate and basic typing skills (at least 40 wpm)

* Regular and punctual attendance is a must

* High School Diploma or equivalent

* 50 wpm typing



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