Workforce & Performance Management Consultant



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Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2



Job Description

What's in it for You?

· Work for one of the largest banks.

· Full time hours.

· Up to 12 months temporary assignment.

. Easy access through TTC.

What is the Job?

. Gather and document information from business users regarding their reporting and analytical requirements.

. Develop reports and dashboards using WFM tools or other Reporting applications

. Analyzes trends and changes in client demand and applies current systems or processes.

. Review CPO ad-hoc requests from the business users for reports or analysis and service the request on a timely basis.

. Provide in-depth insights, where required, for root-cause analysis and historical trending.

. Liaise with operations and technology partners to promote the development and implementation of CPO tools, reports and best practices.

. Manage partner relationship with external supplier resources to provide strong workforce management capability supporting business priorities and future direction.

. Responsible for managing the company's CB Operations stakeholder relationships and business growth.

. Gain in-depth knowledge of business processes, roles and needs.

. Play a lead role in informing decisions which will help shape the future of Back Office across multiple horizons

. Strategic lead on transformational initiatives.

. Proactively manages all technology related initiatives including training and implementation for CPO existing relationships and new designs.

. Advanced Relationships & Communication with peers and stakeholders

. Provides superior client/ employee experience & strengthen relationships with stakeholders ranging from Manager to VP level

. Manages relationships with vendors extended team members (Vendor) in Workforce Management activities.

. Collaborates with colleagues across the organization to get things done.

. Manages communications including status reports to all stakeholders.

. Acts as Forecasting lead.

. Develop employees and carry out management and performance routines.

. Contribute to overall Ops Transformation strategy.

. Delivers superior client experience by providing best in class service to all clients through capable and engaged employees.

What Do You Bring to the Job?

 Proven WFM background coupled with a client first orientation aligned to strategic client and employee value propositions.

 Strong and demonstrated Facilitation and Problem Management capabilities

 Ability to work closely with External Service Partners (Vendors)

Technical & Business Knowledge

 Strong technical knowledge of WFM source systems e.g. Verint, eWFM etc.

 Strong knowledge of WFM processes and procedures to facilitate liaison with business partners

 Advanced Excel and PowerPoint

 Analytic modeling capability

Select APPLY NOW to hear from a recruiter within 24 hours.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.