Workforce Business Analyst

Industry

Human Resources and Personnel

Advert ID

USA_607044

Location

Riverside

Job Type

Contract

Hours

Full-Time

Salary Range

USD35.00-41/hr

No. of Openings

1

Branch Information

Corona, CA - (USA) 1260 Hamner Avenue Suite E CA Norco , CA 92860

ContactNumber

951-808-8302

Job Description

Manpower is currently seeking an experienced professional Workforce Business Analyst who knows how to apply theory and put it into practice to analyzes staffing needs and there is an optimal number of employees working to ensure operational and business processes are efficient and effective. The incumbent will be responsible for the analyzing, collecting data to identify the human capital required to meet business goals and develop the plans and strategies to meet these requirements.



Requirements:



Must possess knowledge or relevant experience in forecasting, planning, and scheduling calls or contacts or work volumes and staff or vendors, ensuring optimal performance.



Must be able to summarize, visualize, and present data.



Possess knowledge of key call center metrics, including expected occupancy, utilization, service levels, handle time, abandonment rate, and ASA. They must also possess benchmarking and trending experience



Computer skills:



Must be proficient with Microsoft Excel and Office, in order to store data, create reports, produce schedules and perform other tasks.



Must have working knowledge of eWFM, Siebel, Blue Pumpkin, IEX, TCS, Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, work flow, and statistical data



This is a four month contract and is not a remote opportunity. If you are interested, please forward your resume to [email protected]