IT Support Specialist

IT Specialist
Hagerstown
This is a FT Direct Hire role
$55K-$85K

We’re looking for a hands-on, solutions-driven IT Specialist / Technician to join a growing team and play a key role in day-to-day technology operations. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting, supporting users, and working across a broad tech stack—while building toward future leadership.

What you’ll do:

• Provide front-line support for hardware, software, and network issues (remote & onsite)
• Manage user accounts and security within Active Directory
• Deploy and configure workstations, support onboarding, and maintain systems
• Troubleshoot production issues and drive timely resolutions
• Assist with system upgrades, maintenance, and continuous improvement initiatives

• Strong experience with Windows 10/11, O365, Active Directory, and Group Policy
• Working knowledge of Windows Server (2016–2022) and networking (LAN/WAN)
• Solid troubleshooting skills with a proactive, customer-focused mindset
• Familiarity with VMware/Scale Computing, VoIP, or SQL is a plus
• Certifications (A+, Network+, Security+) preferred

• Competitive salary of $55K-$85K
• Health, Dental, Vision & Life Insurance
• Matching 401-K, PTO, holidays and a Flexible Spending Account
• Broad exposure to infrastructure, systems, and projects
• Collaborative team environment

If you're adaptable, detail-oriented, and eager to make an impact, this role offers the chance to level up your IT career.