Home   Call Center and Customer Service Jobs
  • Location: Toronto
    Job Type : Contract
    Date: Tuesday, 21 November 2017
    Calling all Bilingual Call Centre Representatives! Our client in the Banking industry is looking for an experienced Bilingual (English and French) Customer Service Representative in Toronto.
    The right candidate will be responsible to:
    * To provide factual and conceptual information, including policy interpretation and procedure
    * To provide exceptional customer service experience to clients and branches
    * To investigate and provide expert knowledge
    Qualified candidates have:
    * Bilingual English and French is a must
    * Banking/Financial/insurance and Call Centre experience
    * Strong verbal and customer service skills
    * Collections experience is an asset
    This is a contract role offering a great way to gain valuable experience at a prestigious work location in Toronto. If you are a collaborative team player able to work in a fast-paced, confidential, and results-oriented, multiple-team environment, this is the opportunity for you!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Markham
    Job Type : Permanent
    Date: Tuesday, 21 November 2017
    Bilingual Call Centre Permanent opportunity

    Our client, a world leaders in kitchen cookware solutions.located in Markham is seeking motivated Bilingual (French and English) Customer Service Representatives to join their expanding team!

    The job:
    - Provide extraordinary customer service for all inbound inquiries about products, orders, and warranty claims
    - Apply a full-cycle customer service approach by clarifying concerns, identifying the source of the challenge, providing the best solution, and following up to ensure resolution
    - Interact with internal departments on a daily basis to ensure all orders have been received & entered and to confirm product information is current & up-to-date
    - Receive purchase orders from different accounts and create orders in AS400 system with daily use of Excel

    What's in it for you?
    - Full time hours Monday-Friday
    - 8:30am-4:30pm
    - Great Work environment
    - Competitive pay rate: $40,000

    What you bring::
    - Fluently bilingual in French and English (written & verbal)
    - Minimum 2-3 years of experience in a fast-paced contact centre environment
    - Ability to think your feet and a knack for problem solving
    - High level of comfort in Excel and databases
    - Previous experience working in AS400 a strong asset

    Apply today! Not the job for you bit know someone who might be a fit? Bonus available for successful referrals.

    As a leader in employment services, Manpower connects you to the right job - the job that fits not only your skills and experience, but also what's important to you. Whether you're just entering the workforce or making a career change, we have the resources to guide you through your journey, including expert career advice, an online assessment portal, and access to thousands of free courses and jobs opportunities. We're here to help you win in the world of work.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Location: Toronto
    Job Type : Contract
    Date: Tuesday, 21 November 2017
    As a Bilingual Customer Service Representative ( French and English ) in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets: its clients.

    What you will be doing:

    * Resolve client problems quickly and/or refer to colleagues as appropriate
    * Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions
    * Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate banking needs
    * Conduct root cause analysis on reoccurring anomalies to identify the source of the error and address the issue to avoid repeated client irritant
    * Ensure customer inquiries and complaints are handled in an efficient, professional and timely manner
    * Liaise with business partners and support centres such as Retail Operations, Retail Electronic Banking Operations, and branch networks nationally, including lines of business to complete the investigation or fulfillment of the request
    * Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action
    * Perform additional duties as required

    What we're looking for:

    * Bilingual in French and English
    * 1-3 years of related work experience within Processing, Branch Banking and/or Operations or Customer Service environment

    This positions offers:

    * The advantages of working with a leader in the world of work that understands the importance of life/work balance
    * Opportunities for career change and growth
    * Continuous learning opportunities- free training
    * Great foot in the door opportunity

    Please apply directly to this ad for immediate consideration. Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!

    We look forward to connecting!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Lincoln - Lancaster County
    Job Type : Contract
    Date: Tuesday, 21 November 2017
    Full Time - Customer Service Representative - Day Shift
    Do you love assisting others? Are you an empathetic individual? Manpower is currently hiring near you!

    What's in it for you?
    Full time hours in Lincoln, NE 68521
    1st shift hours
    Pay of $12.50/hr
    Paid training
    Contract role - 6 months, temp to hire

    What is the job?
    Handle 75-100 calls daily
    Majority of calls will be regarding claims and/or the types of coverages customers have
    Treat customers with respect and empathy
    Ensure customer satisfaction
    Communicate effectively and professionally with both internal and external customers to resolve questions and issues
    Develop and maintain a solid working knowledge of the insurance industry and all products and services offered by the company

    What do you bring to the job?
    HS diploma/GED
    1 year of experience in customer service, call center, administrative, or other related job functions
    Great attitude and ability to work in a team

    Stop your job search and apply today. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath!
  • Location: Binghamton
    Job Type : Permanent
    Date: Tuesday, 21 November 2017
    New Manpower Call Center Sales Rep openings in Kirkwood, NY!!

    We are now hiring for several openings with a call-center client.
    SEE BELOW HOW TO APPLY!!
    $100 Referral Bonus Available!

    * Temp to hire
    * Scheduled to start immediately
    * $12 - $ 15 per hour
    * Monday - Friday
    * 9a - 5:30p OR 9:30a - 6p
    * Technical or business degree preferred, or equivalent education and experience
    * Health Care experience preferred
    * Sales experience preferred

    JOB DESCRIPTION:
    * Contact various medical facilities and providers to establish a relationship, and market
    * Wound Care products.
    ▪ Handle Inbound and Outbound calling.
    * Support client campaign through selling products and meeting sales goals.
    * Demonstrate excellent customer service through phone calls, emails, and other forms of communication.
    * Must have strong aptitude to learn and speak medical terminology and conditions with doctors and medical personnel.
    * Adhere to HIPPA and client/patient confidentiality .
    * Other responsibilities as assigned

    To Apply:
    Email your current resume and shift preference to: Vestal.ny@manpower.com for IMMEDIATE Consideration

    *Please note, these positions are NOT on the Bus Route*
  • Location: West Palm Beach , Stuart , Fort Pierce , Port Saint Lucie , North Palm Beach
    Job Type : Permanent
    Date: Tuesday, 21 November 2017
    The company is seeking an experienced Customer Care Specialist to join the team and be passionate about providing exceptional customer service to its clientele. This full-time position will involve delighting customers as the main point of contact via phone, email or live chat. We expect the candidate to be a great advocate for the company’s wonderful customers, delivering superior service while also handling responsibilities in a front-line support capacity, interacting with customers via telephone and email as they arise. The Customer Care Specialist must possess experience in the E-Commerce / Internet Sales industry and be comfortable with the following in order to sustain our corporate culture: Being committed to providing a stellar customer experience. Addressing customer inquiries and issues in a friendly, helpful manner and delighting customers whenever possible. Quickly and thoroughly solving problems for customers when deliveries, transactions or experience do not meet our standards. Being excited to provide thoughtful, strategic insight regarding our customers’ needs regarding our products. A solid knowledge and understanding of the Cigar/Tobacco industry is important to know or learn. Strong and friendly communication and customer service skills to answer incoming questions regarding orders and products via phone/email. Communicates effectively with customers to ensure the accuracy of customer account information and order data. Effectively maneuver through appropriate system screens, utilize available department tools/information. Utilize feedback from call monitoring to continuously improve performance. Must be a self-starter and possess an ability to learn quickly Maintaining and expanding relationships with existing clients The ability to adapt to changes and must be trainable Performing duties as required to assure customer satisfaction, retention, and referrals Complete any additional assignments as requested by supervisor Become an expert in our products
  • Location: North Miami Beach
    Job Type : Temporary
    Date: Tuesday, 21 November 2017
    Do you enjoy the world of a fast paced environment? Are you looking for shifting hours and weekly pay checks? Manpower has immediate openings for Customer Service Representative!

    What's in it for you?

    * Flexible time hours
    * Operating Hours: 11am to 10 pm possible Saturday or Sunday shift
    * Competitive wages between $11.00 to $12.00 per hour

    What is the job?
    * Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders
    * Customer Service may be by telephone, fax, email or regular mail
    * Must process orders, requests, returns and adjustments

    What you bring to the job?
    * Previous experience in a call center or any type of good customer service background
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)
    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 414-269-3151. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Best Regards,

    Clark_2017
  • Location: Bentonville
    Job Type : Temporary
    Date: Tuesday, 21 November 2017
    NOW is the time to start your career working for the TOP Fortune 500 Company in America. If you are in a dead in retail, sales or food service and looking to break into an office environment, now is your chance! Manpower has the job you have been looking for.

    The world's largest retail company is currently hiring Customer Relation Associates in Bentonville, AR 72712.
    What is the job?
    *Will take inbound calls from customers throughout the U.S. concerning Walmart
    *Will Interact with customers via phone or email to provide information in response to inquiries about products and services.
    *Will handle and resolve complaints

    Learn about this Customer Relation role that offers you:

    * Flexible hours
    * Temporary to permanent opportunity
    * Growth opportunities after 6 months
    * $50 referral bonus
    * $100 sign on bonus

    Pay rates: $10.00 on a temporary basis--$12.50 on a perm basis

    What do you bring to the role?
    * Computer Skills
    * Good voice quality over the phone
    * Can organize and handle calls with speed and accuracy

    Interested and excited about this career opportunity? Select Apply Now.

    We love referrals so please share this job opportunity with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Clark_2017
  • Location: Lincoln
    Job Type : Contract
    Date: Tuesday, 21 November 2017
    Temp to hire.

    Are you looking to change your career path to a more professional customer service position? Are you looking to get your foot in the door with a well known company and have long term opportunity.

    CSR Specialist

    1st shift hours

    Pay of $12.50/hr

    6 month contract to hire

    What is the job?

    Handle inbound calls from customers.

    Assisting with claims and/or the types of coverages customers have.

    Ensure customer satisfaction.

    Communicate effectively and professionally with both internal and external customers to resolve questions and issues.

    Develop and maintain a solid working knowledge of the insurance industry and all products and services offered by the company

    Requirements:

    HS diploma/GED or higher.

    Team oriented.

    Apply Today....
  • Location: Lancaster
    Job Type : Permanent
    Date: Tuesday, 21 November 2017
    Manpower has partnered with an East Petersburg Printing Company to hire a Customer Service Representative to join their team in an exempt role.

    This position will require excellent Customer Service skills as the candidate will interact with Customers, Sales Representatives, and Production Staff as a representative of the company.

    The salary for the right candidate will be $34-37,000 annually. Knowledge of the printing field would very much be preferred for this position.

    Qualified candidate should possess the following skills:

    Customer Service driven
    Attention to detail
    Skilled in phones/email/computer
    Self-driven
    Motivated
    Printing industry knowledge

    Qualified candidates are urged to apply and include a resume. Looking to have a candidate ready to start this new and exciting role by December 11th.

    717-581-0700
    www.manpowerjobs.com
    Alisa.Truax@Manpower.com
  • Location: South Miami
    Job Type : Contract
    Date: Monday, 20 November 2017
    AIZJP00009288

    PC Customer Service - Insurance Specialist I

    Description:

    **Candidates must be bilingual in English and Spanish.
    **Candidate must complete an assessment to verify they are bilingual

    The P&C Claims Insurance Specialist I role is responsible for providing front line, direct and indirect service to both internal and external clients and customers. This is principally done through the processing of incoming mail, email, and faxes submitted by customers, clients, and internal staff. This role generally uses computerized systems for processing, tracking, information gathering and/or troubleshooting the items submitted for handling. This role requires meticulous accuracy in processing whilst maintaining speedy turnaround response times. All positions are non-exempt.

    Primary Job Accountabilities/Responsibilities
    - Responsible for processing inbound mail, email, and faxes from a variety of external and internal customers.
    - Provides speedy response times in the processing and turnaround of incoming correspondence and documentation.
    - Updates claim records in the computer system as needed if/when a request requires reassignment, notation and/or escalation.
    - Conducts research and/or troubleshooting efforts in order to provide resolution of any customer issues or to resolve missing information necessary for processing.
    - Refers escalated items to higher levels for guidance as needed.
    - Maintains external client and internal customer relationships via quality service and timely processing of correspondence and documentation.
    - Generally knowledgeable of products related to auto/mortgage insurance business and additional product/services associated with the company.
    - Other duties as assigned by management and may support other departmental areas based on business needs.
    - Knowledgeable of multiple claims applications including mainframe and windows based systems.

    Basic Qualifications Required
    - 1 year of customer service related and/or data entry/processing experience.
    - Computer literate with emphasis on Microsoft Office software (especially Excel & Outlook) and Windows.

    Preferred Experience, Skills, and Knowledge
    - Associate's Degree is preferred.
    - Knowledge of insurance industry is preferred.
    - Understanding of and experience working with claims systems and internal corporate applications such as iCE and Filenet to effectively to resolve issues that may arise, adequately research information, and accurately process requests is a plus!
    - Works well under direct supervision using established procedures to accomplish assigned tasks as well as independently on specific tasks as assigned through management.

    First shift M-F 8am-5pm
  • Location: Halifax
    Job Type : Contract
    Date: Monday, 20 November 2017
    Bilingual Advisor Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Halifax and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Advisor Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year experience in the financial services industry
    * Have at least 1 year of call centre experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 9am-9pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Louisville
    Job Type : Permanent
    Date: Monday, 20 November 2017
    Customer Service Representative
    Do you enjoy providing exceptional customer care with high efficiency? Are you looking for a DIRECT HIRE - not a temporary-position? Manpower will offer direct hire opportunities with a new Call Center opening in Louisville TN. Positions available will include entry-level customer service reps to management.

    What's in it for you?
    Direct hire with great benefits: Medical; Dental; 401K; Generous PTO
    Full time hours with various shifts available
    Work in a re-modeled state-of-the-art center
    Paid training

    What is the job?
    Providing helpful, efficient service to clients via phone, emails and chat
    Financial industry
    Inbound and outbound calls
    Gathering and updating client information in database
    Performing electronic recordkeeping and information retrieval

    What you bring to the job?
    Previous experience or aptitude for customer service
    Ability to type 35 wpm
    Computer literacy to navigate technical system
    Strong verbal and written communication skills
    Attention to detail and commitment to accuracy
    Great attitude and ability to work in a team
    High school diploma or equivalent
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 423-581-9788. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Ashwaubenon
    Job Type : Permanent
    Date: Monday, 20 November 2017
    Manpower is currently hiring customer care professionals for a growing company in Green Bay and have immediate 2nd shift positions available. These are unique call center positions working in the financial industry. They are full time positions and you would need to be available between noon - 10:00 pm and be able to work every other weekend. You also will be training on 1st shift for 3 - 4 weeks with the hours being 9:00 am - 6:00 pm. The positions start from $13.00 - $13.50 an hour.



    Responsibilities include:



  • Handle customer inquiries

  • Provide information about the products and services

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services




  • Qualifications for these positions are:



  • Previous experience in customer service, sales, or other related fields

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Excellent technological skills




  • If you are interested in these great opportunities please send your resume today for immediate consideration.
  • Location: Hamilton
    Job Type : Temporary
    Date: Monday, 20 November 2017
    A client of ours in Hamilton is actively seeking customer service representatives to join their growing team. This is an excellent temporary-permanent opportunity located in downtown Hamilton.

    The ideal candidate will be tech savy and comfortable learning and educating customers about new technology.

    What's in it for you?
    - Full time hours
    - $13.00/hour
    - Career advancement opportunities
    - Weekly Pay
    - Bus Accessible

    What you will be doing:
    - Answering incoming phone calls from existing clients
    - Solving technical questions regarding account & services
    - Updating client account information

    What you bring to the role:
    - Positive attitude with a willingness to learn
    - Highly comfortable with computers and technology
    - Ability to work between the business hours of 7:30 am and 1:30 am as well as weekends
    - Ability to handle high stress situations
    - Ability to successfully pass a criminal background check

    We encourage all interested applicants to apply for immediate consideration.

    Refer a friend and receive $50!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Champaign
    Job Type : Temporary
    Date: Monday, 20 November 2017
    Your responsibilities will be: Answering incoming calls from customers with questions regarding services and products, and handling and resolving complaints. Attention to detail is required. Must be proficient with Microsoft Office Programs. Previous experience in a call center or with customer service is preferred. Hours are full time on days from Monday through Friday. Pay is $ 11.78 hourly. This position is located in Champaign, IL. Position could become temporary to hire for the right candidate. “Manpower Recruits safe employees and does not charge a fee “ Fill out an online application at http://www.manpowerillinois.com, upload a resume, along with 3 professional references and give us a call at 217-352-7875 to review your information.
  • Location: Canton
    Job Type : Contract
    Date: Monday, 20 November 2017
    Seeking a Bilingual Customer Service Representative for a contracted 1 year Assignment in Canton, GA. This is a part-time assignment Monday - Friday 930AM - 4PM $11.00 per hour. The Client is seeking someone with a minimum 1 year of heavy call center experience, reliable, and customer service driven.

    If this opportunity interests you and you meet all of the above qualifications, please apply! Manpower thanks all applicants for their interest, however, due to the volume of resumes, only successful applicants will be contacted. All other resumes will be retained for future consideration.
  • Location: Acworth
    Job Type : Contract
    Date: Monday, 20 November 2017
    Are you tired of working in a typical call center environment and looking for career change or your next step up? Are you tired of constantly rushing around trying to meet your quotas? If so, we have a job opportunity for you! Manpower has client in the Acworth/Kennesaw area that is in need of a customer service representative. Successful candidate will have a minimum 2 years of recent experience working in a call center environment. Experience in the insurance title industry is a plus, but not required. This is a temp-to-perm position and is Monday - Friday, 8:00am - 5pm. Pay rate for this position is $13/hr. Must be able to pass a criminal background and drug screening investigation.

    If this opportunity interests you and you meet all of the above qualifications, please apply! Manpower thanks all applicants for their interest, however, due to the volume of resumes only successful applicants will be contacted. All other resumes will be retained for future consideration.
  • Location: Indianapolis
    Job Type : Contract
    Date: Friday, 17 November 2017
    French Customer Service Representative

    Indianapolis, IN

    $13 per hour

    Manpower is currently hiring Bilingual Customer Service Representative for our client - a well-known Compliant Regulated Waste disposal, Recall, Sustainability and Communication Services in Indianapolis IN.

    What's in it for you?

    Full time hours from 11AM to 8PM Monday to Friday
    Weekend shift open for 8AM and 11AM
    Temporary to Permanent, based on performance
    Option to take free college courses and skills training
    Weekly Pay: $13 per hour
    Benefits: Health, Vision and 401k options
    What is the job?

    Handles high volume call traffic (inbound and outbound) responding to customer inquiries
    Takes and dispatches messages accurately while following strict protocols provided by clients
    Relays product information, processes forms and completes reports, updates customer databases, researches information to resolve customer concerns, may pre-screen subjects and adheres to an approved script, and performs other duties as assigned
    What you bring to the job?

    The ability to pass a background check and drug test
    High School Diploma or equivalent (such as a GED)
    Computer Skills
    Good voice quality over the phone

    Stop your job search and apply today. Do you need more information? Contact Adriel at 414-312-5144 extension 1844. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Clark_2017
  • Location: Indianapolis
    Job Type : Temporary
    Date: Friday, 17 November 2017
    Manpower is currently hiring for a Customer Service Representative for our client - a well-known Compliant Regulated Waste disposal, Recall, Sustainability and Communication Services in Indianapolis IN.

    What's in it for you?

    Full time hours available for weekday and weekend shift
    Competitive wage: $13 per hour
    Benefits: Health, Vision and 401k options
    Temporary to Permanent, based on performance
    What is the job?

    Handles high volume call traffic (inbound and outbound) responding to customer inquiries
    Takes and dispatches messages accurately while following strict protocols provided by clients
    Relays product information, processes forms and completes reports, updates customer databases, researches information to resolve customer concerns, may pre-screen subjects and adheres to an approved script, and performs other duties as assigned
    What you bring to the job?

    Computer Skills
    Good voice quality over the phone
    Can organize and handle calls with speed and accuracy
    High School Diploma or equivalent (such as a GED)
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact Adriel at 414-312-5144 extension 1844. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Clark_2017