Customer Administrator

Industry

Call Center and Customer Service

Advert ID

USA_385837

Location

Santa Clara

Job Type

Permanent

Hours

Full-Time

Salary Range

USD40000.00-50000.00 per year

No. of Openings

1

Branch Information

Silicon Valley, CA - (USA) 2960 Stevens Creek Blvd CA San Jose , CA - 95128 Phone : 408-241-4900

ContactNumber

408-241-4900

Job Description

Customer Order Administrator - $50K
Santa Clara, California, United States
DESCRIPTION
Key Responsibilities:
* Manage customer order processing to fulfill purchases - quotations, sales orders, and order acknowledgments.
* Update customer on order status via email and or phone.
* Monitor order processing flows and collaboratively respond to potential delivery delay to customer.
* Manage/run open order report/backlog to ensure delivery schedule is on time.
* Coordinates with other departments to resolve problems.
* Ensure prompt and proper resolution of business issues while maintaining a high level of confidentiality and professionalism with customers, employees, and management.
* Support various orders and projects as assigned.
* Maintain excellent communications with customers, quote team, production team, manufacturing team, and management.
* Expedite existing orders based on customer's pull in request by communicating with other departments.
* Update/maintain quote log to track win/loss opportunity.
* Process RMA as needed.
REQUIREMENTS
Job Requirements:
* Highly motivated with positive attitude and strong work ethic.
* Ability to prioritize and perform tasks efficiently under pressure and follow-through to completion. Results oriented.
* Excellent follow-up, detail oriented and time management skills.
* Strong analytical and problem-solving skills.
* Ability to multi-task and flexibility to work independently or with a team.
* Experience with an ERP system.
* Strong proficiency in Microsoft Office applications.
* 2+ years' experience in order management or related field required.
Work Conditions
Working conditions are normal for an office environment. Work may require occasional evening work.