Customer Service

Industry

Call Center and Customer Service

Advert ID

USA_386586

Location

Gaithersburg

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Bethesda, MD - (USA) 4800 Hampden Lane Suite 200 MD Bethesda , MD - 20814 Phone : 301-215-6346

ContactNumber

301-215-6346

Job Description

Customer Service Rep Needed.
The Customer Care Representative (CCR) will create sales orders from customer purchase orders submitted via phone, fax, email, or eCommerce channels, ensure product delivery in accordance with customer requirements and manufacturing capabilities, and invoice the customer properly. The CCR will also reply to all inquiries of moderate scope related to status of an order or billing to the customer or to the sales team.
Position Requirements - Processes sales orders in SAP software for products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
- Invoices customers based upon product list prices and customer pricing from sales generated quotes in located CRM software.
- Provides phone and email support to both customers and sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
- Logging all order and logistics complaints from customers.
FOR IMMEDIATE CONSIDERATION KINDLY SUBMIT YOUR RESUME.