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Customer Service Representative


Call Center and Customer Service

Advert ID




Job Type




Salary Range

No. of Openings


Branch Information

Charleston, WV - (USA) 503 Pennsylvania Avenue WV Charleston , WV - 25302 Phone : 304-346-9617



Job Description

Are you looking for an exciting local opportunity in the Charleston area? Manpower of WV is recruiting for a Customer Service Representative in the Charleston area. The Customer Service Representative is the day-to-day contact for all of the sales and customer support activities. The Customer Service Representative is assigned to a team working collaboratively to support given territories or markets and applies his or her customer service skills and system knowledge to meet the daily needs of the customer.

Job Duties:

- Engage in daily communication with clients, colleagues and stakeholders to ensure top-quality Customer Service

- Respond to customer requests for information in a timely manner (phone/email)

- Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems

- Process incoming mail, email, leads and faxes, responding to customer needs and requests as needed

- Promote products/services to prospective customers

- Expedite customer orders & process customer orders and input progress notes into computer system

- Assemble print, web, phone materials, as needed

- Perform filing activities and information retrieval, as needed

- Accuracy and completeness through all means of communication.

- Create and run sales reports and mailing lists

- Complete and maintain all required paperwork, quotes, records, reports and documentation

- Other tasks as assigned

Requirements for Consideration:

- Associate's degree and 1-3 years of related experience/ education

- Proficiency in Microsoft Word and Google Applications

- Experience with specific business applications to be determined

- Candidates must be able to successfully pass a Federal/State background check and a pre-employment drug test

Who is Manpower?

Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

For more information on exciting local employment opportunities and to register with us, please visit or follow us on Facebook at Manpower WV.

Manpower is an EEO/AA/ADA/Veterans employer