Corporate Trainer- North Phoenix

Industry

Education and Training

Advert ID

USA_387495

Location

Phoenix

Job Type

Contract

Hours

Full-Time

Salary Range

USD20 per year

No. of Openings

1

Branch Information

Phoenix, AZ - Metro - (USA) 1349 West Chandler Boulevard Suite 200 AZ Chandler , AZ - 85224 Phone : 480-824-7976

ContactNumber

480-824-7976

Job Description

Corporate Trainer $20/hr

Job Summary

A Call Center Trainer maximizes call center representatives effectiveness by ensuring representatives
have thorough knowledge of products, services, policy, problem resolution, and providing a positive
customer experiences.

Job Duties and Responsibilities
* Plans, conducts, coordinates and implements a comprehensive training program for staff.
Training components will be geared toward new hires, existing staff and individuals who seek
one-on-one assistance.
* Prepares new representatives by conducting orientation to federal guidelines and call center
processes; developing individual coaching plans; providing resources and assistance; scheduling
orientation and ongoing training.
* Determines training needs based on established training schedules, engaging department management to understand statistical trends, identify retraining opportunities, and provides ongoing knowledge base training as needed
* Improves training effectiveness by developing new approaches and techniques; making support
readily available; integrating support with routine job functions.
* Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
* Performs all other duties as required.

Physical Job Description:
* Active Verbal communication in classroom environment, 8 to 9 hours each scheduled work day.
* Sitting and standing positions 8-9 hours each scheduled work day.
* Air controlled environment, florescent lighting, natural lighting.
* Close proximity to computer screens.
* Ability to work within fluctuating background noise and movement.
* Close proximity to surrounding co-workers, open area seating.

Required Qualifications
* High school diploma or equivalent required.
* Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff.
* Operational knowledge of MS Office: Excel, Word and PowerPoint.
* Ability to develop training and methodology programs that are unique to the organization's goals, values and mission statement.
* Previous training experience (minimum of 3 years in industry or related field).
* Ability to problem solve.
* Strong analytical and decision making skills.
* Self-development skills.
* Ability to handle multiple projects and prioritize.

Preferred Qualifications:
* Telecommunications/Health industry background.
* 2+ years in training environment.
* Bachelor's degree in relatable field.