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Corporate Trainer- North Phoenix

Industry

Education and Training

Advert ID

USA_387495

Location

Phoenix

Job Type

Contract

Hours

Full-Time

Salary Range

USD20 per year

No. of Openings

1

Branch Information

Phoenix, AZ - Metro - (USA) 1349 West Chandler Boulevard Suite 200 AZ Chandler , AZ - 85224 Phone : 480-824-7976

ContactNumber

480-824-7976

Job Description

Corporate Trainer $20/hr



Job Summary



A Call Center Trainer maximizes call center representatives effectiveness by ensuring representatives

have thorough knowledge of products, services, policy, problem resolution, and providing a positive

customer experiences.



Job Duties and Responsibilities

* Plans, conducts, coordinates and implements a comprehensive training program for staff.

Training components will be geared toward new hires, existing staff and individuals who seek

one-on-one assistance.

* Prepares new representatives by conducting orientation to federal guidelines and call center

processes; developing individual coaching plans; providing resources and assistance; scheduling

orientation and ongoing training.

* Determines training needs based on established training schedules, engaging department management to understand statistical trends, identify retraining opportunities, and provides ongoing knowledge base training as needed

* Improves training effectiveness by developing new approaches and techniques; making support

readily available; integrating support with routine job functions.

* Updates job knowledge by participating in educational opportunities; reading professional

publications; maintaining personal networks; participating in professional organizations.

* Performs all other duties as required.



Physical Job Description:

* Active Verbal communication in classroom environment, 8 to 9 hours each scheduled work day.

* Sitting and standing positions 8-9 hours each scheduled work day.

* Air controlled environment, florescent lighting, natural lighting.

* Close proximity to computer screens.

* Ability to work within fluctuating background noise and movement.

* Close proximity to surrounding co-workers, open area seating.



Required Qualifications

* High school diploma or equivalent required.

* Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff.

* Operational knowledge of MS Office: Excel, Word and PowerPoint.

* Ability to develop training and methodology programs that are unique to the organization's goals, values and mission statement.

* Previous training experience (minimum of 3 years in industry or related field).

* Ability to problem solve.

* Strong analytical and decision making skills.

* Self-development skills.

* Ability to handle multiple projects and prioritize.



Preferred Qualifications:

* Telecommunications/Health industry background.

* 2+ years in training environment.

* Bachelor's degree in relatable field.