Customer Service Rep.


Manufacturing and Production

Advert ID




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Salary Range


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Branch Information

Waukegan IL Area - (USA) 1501 White Oak Drive IL Waukegan , IL - 60085 Phone : (847) 689-2217


(847) 689-2217

Job Description

Customer Service Rep.

Must have 2+ years of SAP experience
Must have worked for a Metal Manufacturing Company
Must have some Sales experience

Correspond with customers via telephone and e-mail; respond to inquiries, provide quotes, place orders and provide order updates.
Track orders through delivery; update manufacturing/shipping team and customers as needed
Work with operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate
Maintain a proficient knowledge of all company products and services
Accurately enter and maintain all orders and customer data in company order entry systems
Two(2) to seven(7) year's experience in customer service position; manufacturing preferred
Strong communication (verbal and written) and interpersonal skills
Attention to detail and ability to manage multiple projects in a timely manner
Manage day to day of warehouse operations including two shift operation of shipping warehouse men.
SAP experience
Ensure shipments are packed, and loaded properly; ensure shipments are out on time.
Handle daily projects for the warehouse as assigned by the Warehouse Manager
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Pay rate: $20/hour