Temp to Hire Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_387551

Location

Providence

Job Type

Contract

Hours

Full-Time

Salary Range

USD12-14.43/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Position: Customer Service Representative
Location: Providence, RI
Pay Rate: $12 - goes up to $14.43 after 30-45 days of successful performance
Shift: Training is 8:30 to 5:00 for the first 7 weeks. Qualified candidates will be able to work an 8 hour shift between the hours of 8am and 8pm Monday-Friday and 8:00am to Noon Saturdays and Sundays. After training you will have a set schedule.
Duration: 6 months, temp to hire

Job Description:

In this role, the Customer Care Voice Associate supports inbound calls from members regarding coverage, co-pays and deductibles, claims and appeals, plan doctors, etc. Associates actively listen and ask questions of members to understand needs and provide high-quality service. Communication of sensitive and confidential information is frequently required. Success in this role is measured by accuracy of information provided, quality of service to member callers and timely completion of transactions.