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Bilingual Customer Service - Financial Services


Call Center and Customer Service

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No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Bilingual Customer Service Associate, Permanent job opportunity with a leading global financial company. Base salary starting in the mid 40's + health/dental benefits and pension plan. Location: Markham, ON

Major Responsibilities:

This position is responsible for answering inquiries from customers and dealers in regards to automotive lease and finance accounts.

* Maintain queue priority to answer customer inquiries within department standards

* Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner

* Able to work in a high volume environment with accuracy and attention to detail.

* Respond to customer requests with a Customer First approach

* Maintain customer contact notes in the mainframe system.


* University Degree or College diploma - a Business discipline preferred

* Superior communication skills in English and French

* Microsoft Office applications: Word, Excel

* Working knowledge of Lotus Notes

* Prior inbound customer service experience an asset

* Ability to work shifts between the hours of 8am to 8pm, Monday to Friday

(hours of work would be 8am-8pm, Monday to Friday. Rotating the evening shift (12-8:00) every 5th week. Its 4 weeks day shift, one week evening.)


ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.