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Customer Service Representative


Call Center and Customer Service

Advert ID




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Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 416-977-1748



Job Description

Contract - 5 months ( extension or perm opportunities)

Are you a Customer Service Representative is who is ready to offer your unique skills and experiences? We at Manpower offer something unique for you. We work with you to match you to opportunities that allow you to do things differently, get ahead and build a lifelong career.

You offer your unique skills and experiences. And Manpower offers something unique for you. We work with you to match you to opportunities that allow you to do things differently, get ahead and build a lifelong career.

Customer Service Representative is accountable for resolving client inquiries related to missing deposits and errors posted to their accounts, obtaining copies of items missing from their statements, and providing details on general items requiring explanation for Commercial Banking and Corporate clients. Investigations can be very complex in nature, and can be for significant dollar value.

Are you interested? The ideal Customer Service Representative candidate will:

* Ensure prompt resolution of client investigation requests, both straightforward and complex in nature, in order to provide a high level of service to Commercial Banking and Corporate clients, while mitigating potential loss to the bank

* Receive requests and analyze and/or investigate client's request and document full particulars of corrective action and resolution

* Assist clients in resolving issues related to posting errors, missing items and missing wallet deposits, which can be straightforward or more complex in nature

* Conduct root cause analysis on reoccurring anomalies to identify the source of the error and address the issue to avoid repeated client irritant

* Ensure customer inquiries and complaints are handled in an efficient, professional and timely manner

* Document and refer unresolved issues to the Team Lead, Investigations promptly

* Liaise with business partners and support centres such as Retail Operations, Retail Electronic Banking Operations, and branch networks nationally, including lines of business to complete the investigation or fulfillment of the request

* Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action

The ideal Customer Service Representative candidate will possess:

* Ability to pay close attention to detail utilizing strong analytical skills

* Excellent interpersonal and oral communication skills sufficient to deal with sensitive situations

* Ability to effectively manage multiple activities of varying complexity while under time constraints

You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Manpower.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.