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Bilingual Business Contact Center Representative

Industry

Banking

Advert ID

CAN_388598

Location

Saint John

Job Type

Contract

Hours

Full-Time

Salary Range

CAD18/hr

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 60 Yonge Street Ground Floor ON Toronto , ON - M5E 1H5 Phone : 416-977-1748

ContactNumber

416-977-1748

Job Description

Are you a Customer Service Representative who is ready to offer your unique skills and experiences? Do you have a previous banking/collections/customer service experience? Are you bilingual French/English?



If so, Manpower has a great opportunity for a contract at a reputable banking client.



It is a 1 year contract with a pay rate of 18/h + 4% vacation pay



Scheduled hours of work: Tuesday to Friday 1:00pm to 9:00 pm, and Saturday 9am-5pm



MAIN RESPONSIBILITIES:



 Provides timely collection of accounts.

 Handles fair share of incoming calls

 Responsible for making contact by both telephone and correspondence, with respect to overdue payments.

 Handles client inquiries in regards to client accounts or PAD by telephone, letter, or in person.

 Forwards registered letters and cancels policies for non-payment.

 Prepares account adjustments for arrears, return cheques and write-offs.

 Enters abeyance notes and instructions.

 Reviews abeyance file and ensures instructions are followed.

 Follows up on daily abeyances in a timely manner.

 Interacts with the Client Service Center, and provides support regarding accounting issues.

 Ensures department objectives are met on time.



MUST HAVE:



1) Ability to Multitask

2) Attention to detail

3) Bilingual English/French

4) Good customer skills

5) Quick learner and adaptable to change

6) Previous collections experience

7) MS office skills

8) Strong typing skills