Bilingual Business Contact Center Representative

Industry

Banking

Advert ID

CAN_388598

Location

Saint John

Job Type

Contract

Hours

Full-Time

Salary Range

CAD18/hr

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 60 Yonge Street Ground Floor ON Toronto , ON - M5E 1H5 Phone : 416-977-1748

ContactNumber

416-977-1748

Job Description

Are you a Customer Service Representative who is ready to offer your unique skills and experiences? Do you have a previous banking/collections/customer service experience? Are you bilingual French/English?

If so, Manpower has a great opportunity for a contract at a reputable banking client.

It is a 1 year contract with a pay rate of 18/h + 4% vacation pay

Scheduled hours of work: Tuesday to Friday 1:00pm to 9:00 pm, and Saturday 9am-5pm

MAIN RESPONSIBILITIES:

 Provides timely collection of accounts.
 Handles fair share of incoming calls
 Responsible for making contact by both telephone and correspondence, with respect to overdue payments.
 Handles client inquiries in regards to client accounts or PAD by telephone, letter, or in person.
 Forwards registered letters and cancels policies for non-payment.
 Prepares account adjustments for arrears, return cheques and write-offs.
 Enters abeyance notes and instructions.
 Reviews abeyance file and ensures instructions are followed.
 Follows up on daily abeyances in a timely manner.
 Interacts with the Client Service Center, and provides support regarding accounting issues.
 Ensures department objectives are met on time.

MUST HAVE:

1) Ability to Multitask
2) Attention to detail
3) Bilingual English/French
4) Good customer skills
5) Quick learner and adaptable to change
6) Previous collections experience
7) MS office skills
8) Strong typing skills