Bilingual Customer Service

Industry

Call Center and Customer Service

Advert ID

CAN_388990

Location

Mississauga

Job Type

Contract

Hours

Full-Time

Salary Range

CAD18/hr

No. of Openings

1

Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON - L5S 1Y1 Phone : 905-276-2000

ContactNumber

905-276-2000

Job Description

In this exciting role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

The Job:

* Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
* Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
* Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
* Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
* Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
* Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
* Provide back-up support for other queues and departments as necessary.
* Complete Daily and weekly reporting metrics

What's in it for you?
* $18.00 per hour
* Fun, upbeat, and progressive work environment
* Opportunity for advancement in the company
* Weekly pay plus 4% vacation pay
* Access to Manpower's online skills development database

What you bring:
* Excellent communication in both English and French (written and verbal)
* High School diploma or equivalent required, college degree strongly preferred
* Minimum 1 year experience in consumer service
* Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
* Pro-active problem solving skills
* Ability to work well within team environment
* Intermediate proficiency with keyboard and Microsoft Office applications
* Ability to work with multiple systems at any given time.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs