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Bilingual Collections Rep


Financial Services

Advert ID




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No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Bilingual Collections Rep- permanent job opportunity with a leading global automotive company. Offering competitive salary structure including pension plan, benefits and more! Day shift hours.

Position Summary:

Reporting to the Supervisor, Collection, In this position you will be responsible for inbound and outbound inquiries from customers to minimize delinquencies and losses to lease and finance accounts. Primary Activities:

* Identify potential losses early and acts on them with a sense of urgency, while controlling repossessions

* Negotiate total losses

* Follow up on escalated and cancelled insurance accounts

* Recommend to Supervisor, the repossession for delinquent accounts when all methods for collection have been exhausted to minimize loss ratios and repossessions to meet objectives.

* Handle repossession disposal when appropriate maintaining delinquent accounts as per delinquency objectives

* Prepare and send all necessary paperwork and legal documentation to customer.

* Respond to customer requests with a Customer First approach

* Complete other departmental duties as required

* Maintain customer contact notes in the Host system in accordance with company standards.


* Minimum of one year's collection experience required

* Post-secondary education required, University degree preferred

* Excellent communication and negotiation skills

* Bilingual - written and oral fluency in English and French


ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.