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Investment Support Specialist


Admin and Secretarial

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Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 416-977-1748



Job Description

Job Type: 3 Months Contract to hire or extend

Are you an Investment Support Specialist who is ready to offer your unique skills and experiences? We at Manpower offer something unique for you. We work with you to match you to opportunities that allow you to do things differently, get ahead and build a lifelong career

What you will be doing:

* Implement procedures associated with the MIC support teams function

* Develop and promote process improvements to improve operational efficiency

* Participate in tactical meetings with project team and technology

* Manage assigned Mailboxes within SLA

* Respond to all escalations within 24 hours

* Provide accurate and error free reporting as requested by management

* Cross train on one additional process in order to provide uninterrupted service to the business

* Foster team collaboration by supporting peers and working together

* Complete validation test data cases to determine whether systems or processes have met validation criteria

* Assist in training staff on validation protocols and standard operating procedures

* Development and managing internal communications

* Accurately validate all sales/referrals within tight time frames

* Support the sales team by understanding how to prioritize work ensuring all deadlines are met.

Are you interested? The ideal Business Support Specialist candidate will possess:

* Well-developed interpersonal and communications skills including the ability to actively listen, ask questions

* Good communications skills (both written and verbal) with the ability to communicate in a clear, concise manner

* Ability to prioritize workload to complete daily/monthly activities and meet deadlines

* Ability to maintain a high level of productivity and accuracy while completing tasks within established timeframes

* Ability to use independent judgment

* Ability to identify when to escalate and understand the risk involved

* Ability to determine priorities in a high volume environment meeting or exceeding client expectations where most of the information involved is detailed and accurate

* Basic PC skills sufficient to create straightforward documents/spreadsheets (e.g. Word, Excel)

* Knowledge of investment products, policies, processes would be required (Guaranteed Investments - GICs Mutual Funds & Portfolio Solutions, Savings Deposit, Stocks and Bonds, Exchange Traded Funds - ETF)

What is in it for you?

* Work for a bank that is recognized as one of Canada's top employers

* Continuous learning opportunities

* Great foot in the door opportunity

Please apply directly to this ad for immediate consideration!

Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!

We look forward to connecting!

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.