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Bilingual Mortgage Collection Specialist



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Branch Information

Toronto, ON - Downtown - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M5E 1H5 Phone : 416-977-1748



Job Description

Mortgage Collection Specialist - permanent job opportunity with a leading schedule I bank located in Toronto. Offering exceptional work environment, growth opportunity along with competitive compensation package with many perks and benefits

The Mortgage Collection Specialist is responsible for the collection of delinquent payments in a portfolio of residential and commercial mortgages and for educating clients on establishing and maintaining a satisfactory repayment history with the bank

The Collection Specialist is tasked with the responsibility of minimizing the banks delinquency by attaining a monthly target set by management.

Main Activities:

* Review and monitor assigned accounts and all applicable collection reports.

* Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations.

* Respond to all electronic correspondence within set timelines.

* Establish and record reason for past due accounts.

* Negotiate payment arrangement to bring accounts current.

* Provide timely follow-up on payment arrangements.

* Refer files for commencement of legal action once all required collection steps have been taken and within timelines as set by management.

* Maintain detailed and accurate notes of all correspondence, payment arrangements, communications and matters of interest on debt collection system.

* Update mortgage system with any information pertaining to client or loan.

* Work closely with other departments to ensure satisfactory collection and payment results such as payment date/payment frequency changes and deferral request.

* Coordinate with the Residential and commercial Renewals teams to achieve resolution on loans past maturity; follow ups/exceptions due to refinances will take place.

* Understand and follow policies, guidelines and procedures.

* On a monthly basis, the incumbent will be responsible for the preparation of specific reports on assigned categories.


* Completed a diploma program in a related discipline and have a minimum of 2 years of collections experience

* Minimum 2 years' experience in a financial service industry

* Bilingual - French and English

* Strong communication, problem solving and analytical skills required

* Strong negotiation skills are required

* Ability to show empathy yet remain strong and thick skinned; must be sensitive and handle difficult situations as this is the norm

* Knowledge of PPlus and XRS systems are very much an asset

* Experience with HELOC (Home Equity Line of Credit) is preferred but not required


ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.