E- Commerce Specialist

Industry

Financial Services

Advert ID

CAN_390009

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

CAD50000-55000 per year

No. of Openings

1

Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON - L5S 1Y1 Phone : 905-276-2000

ContactNumber

905-276-2000

Job Description

E-Commerce Specialist

Our Downtown Toronto client is expanding and looking to add an experienced E-commerce specialist to their dynamic growing team. The role will require someone with a very strong entrepreneur spirit and has a passion for creating amazing experiences through retail and Ecommerce.

What's in it for you?

One (1) year contract job opportunity with potential for extension
Standard working hours Monday to Friday
Starting remuneration $ 50 - 55K annually
Opportunity to work with a world renowned company

What you bring to the job:

*A University Degree in Commerce, Technology, Business or Marketing
*2+ years of Digital Marketing experience such as paid search, google shopping
*2+ years of Experience in retail and/or ecommerce, with a solid understanding of user experience, site operations, order fulfillment, promotions, and merchandising
*2+ years' experience with Analytics, Segmentation and Tracking Tools such as Google Analytics, Tag Manager, SEM Rush or Moz
*Experience with SAP Hybris an asset
*Knowledge of Marketing Automation tools, such as Maropost, Marketo an asset
*Ability to translate business strategy, vision and customer insights into clear product requirements
*Fact-based problem-solving skills to solve complex issues and drive actionable outcomes
*Deep passion for customer-focused experiences
*Excellent communication and relationship building skills
*Strong analytical skill and attention to detail
*Ability to take direction and work independently
*Spoken and written French would be a strong asset.
*Excellent interpersonal, presentation and relationship-building skills
*Valid driver's license

The Job:

*Follow company standards of personal presentation; and adhere to both Canada and client policies including compliance and integrity standards.
*Responsible for coordinating with Fulfillment coordinator on all orders
*Catalogue Management including adding/removal of products, and overseeing content
*Work closely with Customer Relations to ensure all customer service issues are resolved to the customer's satisfaction.
*Proactively train, implement policies/procedures and motivate these teams to reduce escalation.
*Perform overall analysis to determine recurrent issues and complaints and make recommendations
*Manage all aspects of the store locator the Ecommerce site.
*Ensure utilization of features across all dealerships.
*Provide field specialists with reporting on E- commerce performed by dealerships
*Monitor overall site performance and identify potential issues and areas for improvement.
*Assist finance with return and gift card issues.
*Conduct analysis on daily / monthly metrics from desktop and mobile properties.
*Track and report traffic numbers on all corporate areas.
*Work with the Buying, In store, Marketing, Logistics and Social teams to keep up to date on new products, trends and concepts
*Proactive problem solving, both technically and creatively, with constant attention to process improvement

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