Customer Service Representative - Contact Centre

Industry

Call Center and Customer Service

Advert ID

CAN_390143

Location

Moncton

Job Type

Temporary

Hours

Full-Time

Salary Range

CAD13.50/hr

No. of Openings

1

Branch Information

Moncton, NB - (CAN) 529 Main Street Suite 200 NB Moncton , NB - E1C 1C4 Phone : 506-857-3088

ContactNumber

506-857-3088

Job Description

Do you want to work with an amazing team?
Are you a service oriented, self-motivated people person who is interested in the exciting world of customer service?
Do you love helping others without the pressure of sales? If so we have the perfect opportunity for you.

Responsibilities:
* Shifts range from 7am to 12am Monday to Sunday
* Answer incoming requests via phone, email and online
* Resolve or forward requests in accordance with established procedures
* Identify new demands, perform a variety of complex clerical tasks
* Work as a liaison between the Ontario Hub, Call Centers, and Field Depots to respond to missed service freight.
* Fielding/handling calls and following up in a timely manner with Call Center Agents, National Accounts Representatives and Managers
* Providing feedback to Operations on ways to improve and proactively deal with Customer Service issues.
* Strong problem solving skills
* Ability to work under high pressure situation and adapt to rapidly changing circumstances
* Able to prioritize and handle numerous activities
* Other duties as assigned

Qualifications:
* Bilingual English/French an asset
* 1-3 years' experience in a contact center environment
* Proficient with Microsoft office products (Excel & Word)
* Clear Criminal back ground check

If you find yourself interested in this exciting opportunity and want to further your career and have the qualifications needed, apply directly to this posting today.

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