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Manufacturing Customer Service Representative


Call Center and Customer Service

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Branch Information

Vestal, NY - (USA) 4104 Old Vestal Road Suite 106 NY Vestal , NY - 13850 Phone : 607-729-4604



Job Description

Manpower is currently hiring for a Customer Service Representative for a manufacturing company in Binghamton, NY.

The Customer Service Representative serves as a liaison between the customer and the business and is responsible for insuring prompt and efficient processing of orders and correspondence and acts the customer contact regarding pricing, quality, scheduling, shipping and all other customer issues.

Job Duties and Responsibilities:

* Answering incoming phone calls from customers

* Respond to customer email inquiries

* Processing and entering in orders.

* Process and maintain direct ship container orders

* Process Electronic Data Interchange orders

* Enter and maintain customer contact information

* Prepare export paperwork for shipments

* Maintain routing instructions

* Creation of Bills of Lading

* File maintenance

* Create NAFTA certificates

* HTSUS maintenance

* Process Return Goods Authorizations

* One on one interaction with floor personnel regarding schedules, expedites and special requests.

* Creation and maintenance of reports as requested


* High school diploma or equivalent

* Minimum of 2 years experience in a Customer Service role in a manufacturing/industrial setting.

* Proficient with Microsoft office, including Word and Excel

* Able to multitask and prioritize

* Good decision making and communication skills

This is a full time, temp to hire position. First shift hours. Pay for the position is between $15.00-$17.00 depending on experience.

For consideration, please submit a current resume.