Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA/411475

Location

Taylorville,Springfield,Stonington

Job Type

Temporary

Hours

Full-Time

Salary Range

11.0 - 11.0 HOURLY

No. of Openings

75

Branch Information

Springfield, IL - (USA) 2719 A West Monroe IL Springfield , IL - 62704 Phone : 217-528-2323

ContactNumber

217-528-2323

Job Description

This position is a Seasonal Tier I Customer Service Representative (CSR) role. The CSR is responsible for resolving customer inquiries via the telephone and adhering to internal policies and procedures as well as utilizing working knowledge of the client(s)’ products and/or services to meet department productivity and quality standards. Due to the variety of clients, the CSR will need to acquire knowledge of a number of products and services. The CSR will perform some outbound follow up, as required

ACTIVITIES: PRIMARY ACTIVITIES/INTERDEPARTMENTAL ACTIVITIES/OTHER DUTIES
• Provide knowledgeable assistance for a wide number of products and customer situations
• Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships
• Project an attitude of service, empathy and patience to all customer under all circumstances
• Answer inquiries and resolve problems by clarifying desired information; researching, locating, and providing information; trouble shooting and technical support with supervision
• Write and speak in concise, accurate, and understandable terms when responding to customer inquiries using both telephone and written communication
• Access and negotiate multiple information systems to answer questions
• Interact with other departments on behalf of the customer
• Keeps equipment operational by following established procedures and reporting malfunctions
• Update job knowledge by participating in educational opportunities
• Proactively offer value added services to customers
• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures
• Comply with regulatory requirements in prioritizing and completing work assignments
• Perform other duties as assigned

QUALIFICATIONS: EDUCATION/EXPERIENCE/SKILLS
• High School diploma or GED (high school students may be considered if they meet employment criteria for the State of Illinois)
• 0-2 years call center experience
• Effective communication skills to provide courteous and professional customer service
• Ability to develop and maintain working knowledge of the organization’s products and services
• Effective PC skills including; electronic mail, internet and industry standard applications
• Ability to learn to use additional applications as necessary
• Keyboarding skills (minimum 35 wpm)
• Ability to use phone system effectively
• Ability to work well in a team environment
• Organizational skills are needed to perform multiple tasks
• Flexibility in scheduling with excellent attendance

Apply now with Manpower www.manpowerillinois.com or call us for more information at 217-528-2323.