Help Desk Technician



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Branch Information

Williamsport, PA - (USA) 1000 Commerce Park Drive Suite 101 PA Williamsport , PA - 17701 Phone : 570-321-6688



Job Description

Help Desk Technician
Pay Rate: $10.50 Full-Time
Location: Williamsport, PA

Help Desk duties may include:
- Setting up new users with: PCs, phones, network identities
- Promptly removing departed users from company resources and network access
- Educating users on appropriate usage, especially relating to network security
- Troubleshooting/fixing user issues, complaints, or feature requests
- Clearing help desk tickets
- Reporting daily activities and incidents to manager(s)

As directed, Help Desk Technicians support the IST organization in maintaining a healthy and well-functioning infrastructure, including but not limited to:
- Physical IT assets: Servers, routers, and switches; printer network; HP SAN; VMWare cluster; VM hosts, virtual machines and datastores; Barracuda backup solution
- Information Systems: MS Active Directory; Exchange, including patches and users; Citrix cluster; phone system, including queue, greeting, menu, and performance
- Network across two offices and VPN: Internal environment, dedicated Internet, wireless access
- Documentation of all network infrastructure, policies, practices and procedures

Required Skills
- Demonstrated ability to bring assignments to completion without errors or delay.
- Requires minimal supervision to complete a shifting array of tasks of various priority
- Friendly and approachable; gets along well with colleagues
- Excellent listening skills
- Good at "closing the loop," letting "customers" know where things stand on a regular basis
- Desire to grow in skills and knowledge
- Working toward BA or BS in Computer Science, Computer Information Systems or related field

If you are interested in learning more about the position, please call 570-321-6688 to speak with your Representative. Your employment is our passion.

We are an EOE/AA Employer and do not discriminate against applicants who are women, minority, veterans or on the basis of disability, sexual orientation or gender identity.