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Bilingual Customer Service Representative


Call Center and Customer Service

Advert ID



South Miami

Job Type




Salary Range

Up to USD11.00/hr

No. of Openings


Branch Information

ManpowerGroup Solutions TBO - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone :


Job Description


PC Customer Service - Insurance Specialist I


**Candidates must be bilingual in English and Spanish.

**Candidate must complete an assessment to verify they are bilingual

The P&C Claims Insurance Specialist I role is responsible for providing front line, direct and indirect service to both internal and external clients and customers. This is principally done through the processing of incoming mail, email, and faxes submitted by customers, clients, and internal staff. This role generally uses computerized systems for processing, tracking, information gathering and/or troubleshooting the items submitted for handling. This role requires meticulous accuracy in processing whilst maintaining speedy turnaround response times. All positions are non-exempt.

Primary Job Accountabilities/Responsibilities

- Responsible for processing inbound mail, email, and faxes from a variety of external and internal customers.

- Provides speedy response times in the processing and turnaround of incoming correspondence and documentation.

- Updates claim records in the computer system as needed if/when a request requires reassignment, notation and/or escalation.

- Conducts research and/or troubleshooting efforts in order to provide resolution of any customer issues or to resolve missing information necessary for processing.

- Refers escalated items to higher levels for guidance as needed.

- Maintains external client and internal customer relationships via quality service and timely processing of correspondence and documentation.

- Generally knowledgeable of products related to auto/mortgage insurance business and additional product/services associated with the company.

- Other duties as assigned by management and may support other departmental areas based on business needs.

- Knowledgeable of multiple claims applications including mainframe and windows based systems.

Basic Qualifications Required

- 1 year of customer service related and/or data entry/processing experience.

- Computer literate with emphasis on Microsoft Office software (especially Excel & Outlook) and Windows.

Preferred Experience, Skills, and Knowledge

- Associate's Degree is preferred.

- Knowledge of insurance industry is preferred.

- Understanding of and experience working with claims systems and internal corporate applications such as iCE and Filenet to effectively to resolve issues that may arise, adequately research information, and accurately process requests is a plus!

- Works well under direct supervision using established procedures to accomplish assigned tasks as well as independently on specific tasks as assigned through management.

First shift M-F 8am-5pm