Installation Technician

Industry

Telecommunications

Advert ID

USA/411592

Location

Des Moines

Job Type

Permanent

Hours

Full-Time

Salary Range

10.0 - 11.5 HOURLY

No. of Openings

6

Branch Information

Des Moines, IA - Professional - (USA) 1719 Grand Avenue (Professional) IA Des Moines , IA - 50309 Phone : 515-288-6745

ContactNumber

515-288-6745

Job Description

•Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
•Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
•Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converts; performs upgrades and downgrades of service.
•Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
•Manipulates connectors, fasteners and wire and uses hand tools.
•Uses customary CATV hand and power tools in performance of job duties.
•Completes appropriate paperwork functions as prescribed by system management.
•Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
•Inform customers of FCC Rules and Company policies as they pertain to customers.
•Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
•Drives Company vehicles in performance of job duties; uses bucket truck when required
•Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.
•Troubleshoots common system and drop line faults and corrects outside distribution problems of all kinds; calculates signal level losses, insertion losses, cable losses, taps and splitter devices of all distribution lines; uses VOM or DMM to check shorts, opens and voltages; uses available test equipment to locate underground cables and determines cable faults.
•Install and connect Ethernet network interface card in customer computer or USB port
•Install and configure Network IP setup for the Ethernet network interface card
•Makes periodic checks of system performance as prescribed by authorized administrative personnel.
•Responds to and corrects customer service problems.
•Keeps records and renders reports relative to system operations as prescribed by the system.

Performs a variety of duties pertaining to cable television installation, high speed data networking, including routers, for transmission or transport of voice, multimedia, or data. Servicing customers’ homes, apartments, and commercial properties. Responsible for some routing maintenance and repair of distribution. Requires involvement in system troubleshooting due to equipment and/or power failure.

•High school diploma or GED. Trade school training.
•Service as Installer for at least six months, or equivalent previous experience.
•Customer Service experience is required.
•Good written and oral communication skills.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
• Valid driver’s license; satisfactory driving record.
• Knowledge of PC’s, client/server architectures, bridges, local area networks, wide area networks, and IP networks are highly desired.