Customer Care Specialist

Industry

Call Center and Customer Service

Advert ID

USA/411600

Location

Port Saint Lucie,Stuart,Fort Pierce,West Palm Beach,North Palm Beach

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Fort Pierce, FL - (USA) 900 Virginia Avenue Suite 16 FL Fort Pierce , FL - 34982 Phone : 772-464-7771

ContactNumber

772-464-7771

Job Description

The company is seeking an experienced Customer Care Specialist to join the team and be passionate about providing exceptional customer service to its clientele. This full-time position will involve delighting customers as the main point of contact via phone, email or live chat. We expect the candidate to be a great advocate for the company’s wonderful customers, delivering superior service while also handling responsibilities in a front-line support capacity, interacting with customers via telephone and email as they arise.

The Customer Care Specialist must possess experience in the E-Commerce / Internet Sales industry and be comfortable with the following in order to sustain our corporate culture:

Being committed to providing a stellar customer experience. Addressing customer inquiries and issues in a friendly, helpful manner and delighting customers whenever possible.

Quickly and thoroughly solving problems for customers when deliveries, transactions or experience do not meet our standards.

Being excited to provide thoughtful, strategic insight regarding our customers’ needs regarding our products. A solid knowledge and understanding of the Cigar/Tobacco industry is important to know or learn.

Strong and friendly communication and customer service skills to answer incoming questions regarding orders and products via phone/email.

Communicates effectively with customers to ensure the accuracy of customer account information and order data.

Effectively maneuver through appropriate system screens, utilize available department tools/information.

Utilize feedback from call monitoring to continuously improve performance.

Must be a self-starter and possess an ability to learn quickly

Maintaining and expanding relationships with existing clients

The ability to adapt to changes and must be trainable

Performing duties as required to assure customer satisfaction, retention, and referrals

Complete any additional assignments as requested by supervisor

Become an expert in our products

Candidates must have 2 – 4 years plus related experience and/or training; or equivalent combination of education and experience. We seek candidates with an infectious positive energy with great initiative and a get-it-done attitude. Candidates must love a rapid pace and be able to change direction when needed. Ability to effectively and efficiently present information to management is required. Bi-lingual Spanish/English is beneficial. Good working knowledge of MS Suite. Previous experience with Magento and/or ZenDesk is a plus.

Excellent verbal and written communication skills with the ability to communicate effectively and thoughtfully with customers, colleagues and managers

Ability to retain information, utilize critical thinking skills, and be detail oriented

Ability to balance multiple assignments and adapt to a changing, fast paced, small company work environment

Work with a professional manner while being extra nice to customers, even if they are negative about an issue


Interested candidates must send a cover letter identifying how your experience and skills match our job description and include your salary requirement. **Please Submit All Resumes to Kevin: Kevin@Pharusgroup.com ***