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Bilingual Spanish International Customer Care Representative


Call Center and Customer Service

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Branch Information

Milwaukee WI Metro - (USA) 400 East Mason Street Suite 105 WI Milwaukee , WI - 53202-3719 Phone : 414-272-8500



Job Description

Brief Description

Serve as primary Customer Care contact for customers and Account Executives. Process sales orders, inquiries, and resolve customer product or service issues. Provide a seamless customer experience through expertise, ownership, accountability, and responsiveness.

Key Accountabilities

* Answer inbound calls and manage email as well as other electronic communications in a fast-paced call center environment.

* Receive, process and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates

* Provide timely updates on order status, scheduled shipment dates and other customer related inquiries as required.

* Responsible for initiating and processing returns through final resolution

* Effectively communicate with internal and external customers across the globe.

* Maintain knowledge of business terms and conditions, including INCOTERMS and their proper application in an international transaction.

* Knowledge of export rules and regulations, free trade agreements, and international banking documents

* Understands international shipping and global logistics

* Knowledgeable of business in foreign countries

We are also looking to fill an International Customer Care Representative at the Canal Street location in Milwaukee, WI. This position would start at $19 an hour and bilingual with fluency in Spanish is a must. Hours are 8:30am - 5:00pm.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.