PSE Application Support Specialist

Industry

IT

Advert ID

USA/411643

Location

Stuart,Fort Pierce,Port Saint Lucie,Vero Beach,Okeechobee

Job Type

Permanent

Hours

Full-Time

Salary Range

16.0 - 18.0 HOURLY

No. of Openings

2

Branch Information

Fort Pierce, FL - (USA) 900 Virginia Avenue Suite 16 FL Fort Pierce , FL - 34982 Phone : 772-464-7771

ContactNumber

772-464-7771

Job Description

Responsible for the Support of Brightree applications and services used for the production, management & delivery of services. The main function of PSE application support is to insure problems are resolved in a timely matter through effective team communication. Responsible for efficient performance of job functions which include, daily system support requests, continued support and maintenance of system functions, maintenance of system accuracy and knowledge of company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following as well as other duties and responsibilities, which may be assigned:

1. Support Daily System Enhancement (SE) Requests

a. Pricing & Conditional Updates

b. Items Adds

c. Support & Maintain Price Table Accuracy

d. Support System Projects

e. Pickup Exchanges

2. Support Daily Payer Maintenance (PM) Requests

a. New Payer Additions & Edits to the System

b. EDI/ERA/ERN/EFT Enrollment & Setup

c. User Setup/Access/Maintenance to Payer Portals

d. Support PBG Updates applicable to Payer Updates

3. Manage System Updates & Training to Teams

4. Support & Maintenance System Accuracy

5. Support Projects for System Maintenance and Enhancements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must possess the ability to: interact professionally and ethically with patients, caregivers; handle multiple tasks simultaneously; provide clear, concise oral and written directives/communications; quickly assess situations and respond appropriately; handle special requests in a sensitive, professional manner. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATION REQUIREMENTS:

Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

1. Previous application support experience preferred.

2. Familiarity with insurance rules and regulations preferred.

3. Interpersonal & Relationship Building skills required.

4. Analytical skills required.

5. Problem Solving skills required.

6. Microsoft Program skills required.

7. High School Diploma.