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Bilingual CSR- French


Call Center and Customer Service

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No. of Openings


Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON - L5S 1Y1 Phone : 905-276-2000



Job Description

Customer service Representative- Bilingual

What's in it for you?

-Excellent opportunity for growth

-Pay rate $18.00/ hour

-Mon to Fri 8:00AM to 5:00PM Sat 9:00am - 6:00pm

-Long term ongoing assignment

What is the Job?

The consumer service representative is responsible for establishing and maintaining relationship with consumers on behalf of client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to consumer in Canada this role must convey professional expertise in client's product, brands and services.

Primary Responsibility:

-Manage consumer interactions professionally, efficiently and with good communication skills.

-Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately and facilitate satisfactory resolution.

-Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in software.

-Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.

-Exceed established key performance indicator ,metrics such as: consumer satisfaction, attendance, adhere to schedule, service call avoidance, average handle times, and resolution.

-Provide backup support for other queues and departments as necessary.

What you bring to the job?

High school diploma or equivalent required, college degree strongly preferred

Minimum 1 year experience in sales and consumer service

Excellent communication skills-verbal, written

Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs.

Pro-active problem solving skills

Intermediate proficiency with keyboard and Microsoft office applications

Bilingual in written verbal English and French is required

Ability to multi-task is required

Don't miss out on this exciting opportunity to be part of a growing team in a reputable Food Manufacturing Industry- please apply directly to this ad for immediate consideration. We look forward to connecting soon!

Not the job for you, but knows someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access.