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Customer Service Specialist



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Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

We at Manpower ensure that you have a safe and healthy work environment, all the time, every time. Manpower is exited to partner with one of Canada's most trusted and regal manufacturer and distributor of premium kitchen products.

Why should you take it up?

* Convenient Markham Location (Woodbine and Highway 7) - TTC Accessible

* Pay rate: $15

* Convenient day shifts

* Full Time opportunity and long term positions

* Clean and safe work environment

What you bring to the table:

* Provide extraordinary service to customers and consumers as the front-line service representative for all inbound enquiries about products, services, backorders, and procedures

* Apply a full-cycle customer service approach by clarifying concerns, identifying the source of the challenge, providing the best solution, and following up to ensure resolution

* Share & suggest relevant product knowledge as needed to create exceptional customer experience

* Maintain accurate customer and consumer records in database with costumer focus in mind through precise data entry of orders, credits, and replacements

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Interact with internal departments on a daily basis to ensure all orders have been received & entered and to confirm product information is current & up-to-date

* Investigate any delay in orders while updating customers and consumers with the order status

* Receive and analyze incoming documents to identify & pull pertinent information including order numbers, pricing, product names, delivery & pick-up information

* Receive purchase orders from different accounts and create orders in AS400 system with daily use of Excel

* An exceptional track record in customer service with 2 years minimum experience

* Ability to deescalate conflicts and smoothly transition escalated calls to supervisor level

* An affinity for detail in all duties & responsibilities

* High level of comfort in Excel and databases

* Is a team player and comfortable working in a dynamic team environment and independently as needed

* Previous experience working in AS400 a strong asset

* Previous experience in the culinary industry a strong asset