Call Center Consumer Specialist

Industry

Call Center and Customer Service

Advert ID

USA_393688

Location

Evansville

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD12.00/hr

No. of Openings

1

Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN - 47715 Phone : 812-474-7485

ContactNumber

812-474-7485

Job Description

Manpower is currently recruiting for 6 Call Center Consumer Specialists for a client in Evansville. Call Center Consumer Specialists are experts of our clients products, promotions and programs, and are the frontline representatives of the client's brand.



This position is responsible for driving client business, building consumer relationships and supporting brand initiatives through contacts with customers - via phone, letter, email, chat, and various social media platforms.



Primary responsibilities include, but aren't limited to:

- Drive business, build and retain consumer relationships through exceptional service delivery and experience

- Utilize exemplary interpersonal communication skills to deliver brand messages and service to consumers through our diverse contact points

- Quickly learn, understand and execute different relationship marketing strategies and tactics

- Manage personal productivity, efficiency, accuracy and quality to achieve personal, team and department performance goals

- Follow through on commitments to consumers and recommend well thought out solutions

- Complete projects as assigned by the manager

- Grow the clients business through their eCommerce Home Delivery service



Job requirements include:

- High school diploma or GED required; Bachelor's degree desired

- 2-3 years working experience in a customer oriented or admin environment

- Experience in diversified contact modes: phone, written, chat and social media

- Effective and efficient problem solving skills; listen to understand, review, analyze, interpret and provide solutions

- Strong organizational, time management, verbal, interpersonal, written and computer skills with attention to details required

- Must be proficient in a variety of computer programs with the capability to quickly learn and apply new ones to daily work

- Strong work ethics; dependable and trustworthy

- Self-motivator; ability to work independently and take initiatives, requiring minimal supervision in a team environment

- Positive team player; works well with others, listens to, considers other's ideas and point of view and provides solution oriented perspectives

- Capability to learn quickly and adjust to changing priorities, guidelines and processes in a dynamic contact center environment

- Pleasant voice/tone inflections

- Strong desire to assist consumers with attentiveness, patience and sincerity

- Flexibility with work schedule based on business demands



Candidates must be able to work an 8-hour shift between the hours of 7am-7pm Monday thru Friday. Saturday rotations are also expected.



This is a long-term, 3-year position paying $12.00/hr. with the possibility of raises and bonuses.



Interested and qualified candidates are encouraged to complete an application at www.manpower.com and then call the Evansville Manpower office at 812-429-7321 to get set up with testing.