Service Coordinator

Industry

Logistics Distribution and Supply Chain

Advert ID

USA_393811

Location

Aiea

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Requisition # 8227



SERVICE COORDINATOR



Job Description:



The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections:



Duties:

· Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.

· Communicate with our Service Resource Center for all service calls.

· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

· Reassign work as needed, making judgments based on current workloads & priorities.

· Regular contact of customer to communicate status changes.

· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

· Validate and perform invoicing transactions for service calls in ACE daily.

· Completed service calls to be invoiced within 48 hours.

· Maintain confidentiality of customer and employer information at all times.

· Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts \and supplies.