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Full Time Import/Export Customer Service Rep


Logistics Distribution and Supply Chain

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Branch Information

Melville, NY - (USA) 135 Pinelawn Road Suite 120N NY Melville , NY - 11747 Phone : 631-454-9660



Job Description

Full Time Import/Export Customer Service Rep

Do you have the ability to work independently in a fast paced environment and have a strong attention to detail? Manpower has a position for you!

What's in it for you?

* Full time hours

* Competitive wages between $18/hour-$20/hour

* Paid training

* An opportunity to work with the world's premier provider of secure logistics and security solutions

What is the job?

* Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.

* Communicate, and coordinate all customs clearance and transportation arrangements for commodity/customer moves including routing, delivery, booking, and other transportation logistics

* Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.

* Prepare customs entries and follow-up with the clearance process on all entries prepared through partnership with internal and external partners.

* Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate

* Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved

* Prepare nightly recap of incoming shipments to JFK & 580 Operations and make daily I.S.C payments online for all incoming MAWB.

* Send payment receipt, MAWB, and Delivery order to dispatch / operations for pickups daily

* Process inbound/outbound shipments in the Free Trade Zone

* Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.

* Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).

What do you bring to the job?

* 3-5 years of experience in Customer Service in an Import or Freight Forwarding capacity

* Minimum of 3 years of experience using MS Office and Windows applications including a proficiency in Excel

* Experience in freight forwarding/transportation or related field.

* Excellent verbal and written communication skills.

* Excellent interpersonal and analytical skills as well as working collaboratively with others.

* Working knowledge of Import/Customs logistics, armored transportation, other related industry.

* Professional, positive demeanor.

Stop your job search and apply today. Do you need more information? Contact Ana at 631-454-9660. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at