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Customer Service Supervisor - Distribution

Industry

Call Center and Customer Service

Advert ID

CAN_393928

Location

Scarborough

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 2225 Sheppard Ave East Suite 1101 ON North York , ON - M2J 5C2 Phone : 416-510-1211

ContactNumber

416-510-1211

Job Description

Sr Customer Service Rep / Supervisor - permanent job opportunity with a manufacturing and distribution company. Offering excellent compensation package including benefits, RSP matching plan, DAY shift hours.

Position Overview: Responsible for assisting customers and sales representatives with regard to sampling, pricing and availability of products and services. This position includes order processing and coordination with colleagues and sales agents to ensure optimum service for customers, including international contacts. Sustain generation of additional sales by supporting sales effort and assisting customers with item selection, determining necessary lead-times and product/shipping configuration requirements. Participate and aid in developing solutions to problems by identifying issues and helping facilitate response and resolution.

RESPONSIBILITIES

Act as main liaison between customers and company by communicating customers' needs to all internal departments.

Coordinate entire order-processing function for a specific group of domestic and international accounts including, but not limited to the following:

Receive orders from customers and technical sales representatives via phone, fax, e-mail or mail.

Enter, adjust, expedite and maintain orders in computer system.

Determine and/or verify product specifications, pricing, packaging and delivery.

Keep organized system of all open orders to guarantee company meets requested delivery date.

Develop and maintain follow-up and communication procedures to build a rapport with and inspire customers' and sales representatives' confidence.

Prepare pricing letters and forward to customers in a timely manner.

Process requests to laboratory for customer-specific developmental work.

Process sample requests/correspondence and follow up with customer on status of sample.

Research complex problems, such as customer complaints, obtaining necessary information from policies, procedures, work instructions or practices, and determine best method to resolve problems ensuring customer satisfaction and adherence to company policies. Informs customers and/or Technical Sales Representatives of resolution of problem.

Maintain accurate records of current customers and sales leads, including organized customer files.

Maintain thorough documentation of all interaction with customers.

Must have good working knowledge of company's product features, benefits and uses and pricing, packaging, delivery systems and contract arrangements.

Compile regular sales/inventory reports and special reports as needed.

Identify, prioritize and convey customer requirements to other departments.

Build long lasting relationship with customers to identify market and customer specific information for furthering sales effort.

Able to reconcile Bank Accounts

Process basic Bookkeeping transactions in ERP system

Lead and Supervise local Customer Service Department



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THE IDEAL CANDIDATE WILL HAVE:

Prior experience in customer service preferably in an industrial sales and distribution environment, senior customer service or team lead experience

Related post-secondary education

Excellent interpersonal, organizational and oral/written communication skills.



CONTACT: JAN.GIORDANO@MANPOWER.COM



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