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Customer Relations Representative

Industry

Retail

Advert ID

USA_394028

Location

Jacksonville

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL - 32246 Phone : 904-807-9608

ContactNumber

904-807-9608

Job Description

SUMMARY

Provides customer service via telephone and to walk in customers. Responsible for achieving office and customer service objectives as set by the Customer Manager. Performs administrative duties as required. Schedules service work with SM and dispatches delivery tickets. Communicates with Customer Manager daily regarding work activities and to participate in coaching.



ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)



* Customer Service - Practices and reinforces superior customer service skills in customer interactions on the telephone or in person. Responds to customer complaints. Accurately inputs and maintains customer data into STARS system..



QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty at a high level of quality. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



EDUCATION and/or EXPERIENCE:

* High school diploma required or equivalent

* Two or more years in customer service industry preferred

* Computer skills preferred

* Sales experience preferred



COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business correspondence, Company policies and procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from employees, managers, customers, and the general public.



SPECIFIC EQUIPMENT:

* Office equipment, Dialer

* Computer

* STARS System



if interested please apply www.manpower.com