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Bilingual CSR - French & English



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Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON - L5S 1Y1 Phone : 905-276-2000



Job Description

Bilingual CSR (French/English) - Downtown Toronto

A national financial institution is looking for enthusiastic candidates who are looking to make a career in Customer Service Roles for Financial institutions. If you enjoy working in a fun, fast-paced environment with team members who shares same skills as you, then, we would like to hear from you soon. Please see the job details below and contact with your latest resume for immediate consideration. Please note that the applicants must be fluent in English and French. Only shortlisted candidates will be contacted for interviews.

What's in it for you?

*Excellent opportunity for growth, and for our Client to hire you on permanently in the future

*Pay rate $ 18/hour

*Days - 8 am to 5 pm

*Long term ongoing assignment

What is the Job?

*Process various requests received by fax, mail and/or email

*Identify and process requests in a timely fashion

*Confirm processed request to client in a timely fashion

*Back-up the Customer Service Representative team when needed

*Identify and solve inquiries in a timely fashion

*Follow-up with client to confirm resolution and customer satisfaction

*Complete special projects as assigned by the Manager

*This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French

*Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model

*Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures

What you bring to the job?

*Quick learner and team player and keen attention to detail

*Thorough customer service orientation, verbal and written communication skills

*Working knowledge of PC user programs

*Keyboarding skills of at least 30 w.p.m

Don't miss out on this exciting opportunity to be part of a growing team in a reputable Corporate Financial Institution in Downtown Toronto. Please apply directly to this ad for immediate consideration. We look forward to connecting soon!

Not the job for you, but know someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.