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Investigation Officer



Advert ID




Job Type




Salary Range

Up to CAD15.31/hr

No. of Openings


Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 416-977-1748



Job Description

Contract to hire or extension

Pay rate: $15.31

Are you an Investigation Officer - Operation Officer who is ready to offer your unique skills and experiences? We at Manpower offer something unique for you. We work with you to match you to opportunities that allow you to do things differently, get ahead and build a lifelong career.

The Investigation Officer is accountable for day-to-day timely and accurate routine investigation of requests related to Wholesale/Brokerage Operations and Retail Operations received through various sources. The incumbent will use a variety of resources to resolve processing errors and/or out of balance conditions to ensure end of day balancing of accounts.

What you will be doing:

* Receive, review and respond to inquiries received from internal and external clients

* Conduct investigation and detailed analysis according to established guidelines and access multi media sources to determine nature of the problem and identify root cause

* Research payment, transaction and accounting entries to resolve processing errors and/or breaks in Nostro or Suspense accounts

* Take corrective action to process correcting entries (e.g. payment, accounting entries, correspondence) to meet established Service Level Agreements

* Complete necessary documentation to support investigation process, findings and actions taken

* Liaise with business partners to obtain necessary details pertinent to the investigation and provide support as required to educate about correct procedures

* Communicate resolution to required area within established time frames to provide status of investigation inquiry and/or close issue

What we're looking for:

* Degree/Diploma in Finance or Business Management

* Exhibit bank's values of trust, team work, and accountability

* Must have a commitment to punctuality and adherence to work schedules

* Knowledge AML or KYC producers

This positions offers:

* The advantages of working with a leader in the world of work that understands the importance of life/work balance

* Opportunities for career change and growth

* Continuous learning opportunities- free training

* Great foot in the door opportunity

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.