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Technical Support Rep

Industry

IT

Advert ID

USA_396031

Location

Dallas

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Dallas, TX - (USA) 1515 North Town East Boulevard Suite 210 TX Mesquite , TX - 75150 Phone : 972-682-3588

ContactNumber

972-682-3588

Job Description

Manpower has an excellent opportunity for an experienced Technical Support Rep. in Downtown Dallas, Texas. Located on a dart stop, convenient for this option of travel. The successful candidate should have the following ability and experience:

Technical Support Representative provides technical assistance and service to customers using defined processes and practices of technical support in troubleshooting technical issues involving software and hardware. Assist customer on the use of the systems and applications related to products and services.



Essential Responsibilities And Duties:



 Provide 1st level Customer technical support and training resolution via e-mail and telephone

 Trains and assists customers on proper use and behaviors of the mobile platforms and applications related to client services

 Identify, correct and/or advise on technical issues on a customer's computer systems or mobile platform

 Provides enterprise 24/7 support for all client products and Services

 Provide Management with weekly status reports



Qualifications:



 Education: Associates Degree in Computer Science or Information Systems desired.



 Experience: 0-2 year's experience of high level technical support, networking, operating systems or software troubleshooting experience; and/or 0-2 year's experience in a technical customer service role, preferred



Knowledge/Skills/Abilities:



 Working knowledge of hardware Operating systems

 Understanding of troubleshooting tools and technologies

 Strong verbal and written skills

 Excellent analytical skills

 Ability to support standard operating systems

 Ability to identify, correct or advise on technical issues on a customer's personal/work computer system or mobile device platform.

 Ability to work independently with minimal instructions and/or direction

 Ability to multi-task and work with cross-functional teams



If selected must submit to a background check and drug screen. Please submit resume for immediate consideration.