Bilingual Customer Service

Industry

Call Center and Customer Service

Advert ID

CAN_396900

Location

North York

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to CAD35000 per year

No. of Openings

1

Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON - L5S 1Y1 Phone : 905-276-2000

ContactNumber

905-276-2000

Job Description

Manpower is recruiting for PERMANENT hires for Bilingual Customer Service Reps in North York! Our client is a leading Canadian provider of group Registered Education Saving Plans with over 50 years' in business!



In this role, you will be responsible for handling calls from Heritage Plan Subscribers and Beneficiaries, providing information on programs, doing minor investigations, as well as various other tasks as assigned.



The job:

* Deliver premium Customer Service to Subscribers and Beneficiaries

* Respond to calls with a sense of urgency by keeping within the existing Service Standards

* Provide administrative support by inputting personal information changes

* Implement a solution for requests and minor investigations

* Provide and evaluate "front line" information to determine when critical information should be forwarded to appropriate area or Manager

* Keep Marketing Group, Customer Service Representatives and Manager informed of daily trends/analysis/red flags.

* Provide Customers with information regarding their Contract, Statement of Accounts and the Scholarship process as well as other Plan details

* Proactively identify how to make processes more efficient



What's in it for you?

* Permanent placement!

* $35K salary

* Benefits

* Opportunity for advancement in the company



What you bring:

* Fluently bilingual in French and English (written & verbal)

* Flexibility to work day and afternoon shifts

* Minimum 1-2 years of experience in a fast-paced contact centre environment

* Ability to think your feet and a knack for problem solving

* High level of comfort with basic Microsoft office applications



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs