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OTIP Customer Service Contract


Call Center and Customer Service

Advert ID




Job Type




Salary Range

CAD41900.00-45000.00 per year

No. of Openings


Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON - N2C 1X4 Phone : 519-571-7910



Job Description

Manpower in partnership with Ontario Teachers Insurance Plan is recruiting for Customer Service Representatives for their call centre in Waterloo for one year contracts!

Do you consider yourself to be a customer service professional? If you are happy helping people Manpower has a job for you.

As a permanent member of the Benefit Services team, your responsibilities will include:

*Provides timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources

*Resolves member complaints regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members' complaints, investigating the problem, developing solutions, making recommendations to management, and following-up to ensure resolution

*Works with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis. Identifies trends in claim adjudication errors and problems

*Responds to member email inquiries from the department's email queue within specified department turnaround times

*Provides information in response to inquiries from members and other departments regarding coverage, effective dates and outstanding information, as requested

*Ensures a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor

*Drafts letters and prepares and processes responses to routine correspondence, while adhering to established standards

*Applies proper contractual provisions in accordance with related contracts and carrier requirements to determine member eligibility for requested benefits

*Issues member confirmation notices in response to member telephone inquiries and prints the necessary documents, as required

*Maintains a comprehensive log and diary system, and reviewing and flagging all problem situations for discussion with management, as required

What do you bring to this role?

*Post-secondary school diploma

*Minimum of one year's experience in a call centre environment and/or strong customer service experience

*Strong knowledge of group health, dental and travel insurance, as well as contracts and benefits would be considered an asset

*The ability to communicate in a professional environment with outstanding service

*Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders

*Superior time management and organizational skills to manage competing priorities

*Intermediate knowledge of Microsoft Office Suite applications

*The ability to communicate in French is considered an asset

What does the position offer to you??

*Competitive Salary

*Flexible work Schedule

*Permanent employment

*Medical and dental benefits

*Amazing work environment

If you are interested in learning more about this opportunity, please apply online and call to speak with one of our recruiters at 519-571-7910.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.