Service Advisor

Industry

Automotive

Advert ID

USA_398506

Location

Kennewick

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Tri-Cities, WA - (USA) 3321 West Kennewick Avenue Suite 220 WA Kennewick , WA - 99336-2957 Phone : 509-735-7444

ContactNumber

509-735-7444

Job Description

NATURE OF WORK: Service Advisor



Under limited supervision, the Service Advisor (SA) provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the SA determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The SA determines services needed by accessing information obtained by technicians and referencing auto manufacture's service intervals.



TYPICAL DUTIES:



* Ability to effectively communicate with customers regarding services recommended and performed.

* Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquiries.

* Performs opening and closing responsibilities.

* Schedules appointments, answers phone and collects funds for services performed.

* Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.

* Make sure the Service Counter, Store Showroom and Customer Waiting area are clean and organized. Keep the proper inventory stocked in showroom and properly entered and put away.

* Performs other duties as requested.



KNOWLEDGE, SKILLS AND ABILITIES:



* Demonstrates an extreme attention to detail.

* Reads, analyzes and interprets general business reports.

* Ability to write, present and respond to customers and staff members in a professional manner.

* Ability to compute basic math equations.



WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:



* Lift objects weighing between 25 - 50 pounds.

* Safely work with team to lift and maneuver items weighing up to 100 pounds.

* Stand, walk or sit for long periods of time without resting (up to 5 hours).

* Work in areas that require kneeling, crouching or crawling.



MINIMUM EDUCATION/EXPERIENCE:



* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

* Candidates must have a valid driving license and clean driving record.

* Experience with Shop Management software.



CERTIFICATIONS



* Must have ASE Automotive Service Consultant certification. If the employee does not have the certification upon hire they will need to pass the test after 2 years of working in this position.



COMPETENCIES: To perform the job successfully, an individual should demonstrate the following core competencies:



* Service Excellence - Provide the best, world class service;

* Integrity - Act with honesty and integrity without compromising the truth.

* Teamwork -Support each other's efforts, remain loyal to one another, and care for each other both personally and professionally.

* Safety - Ensure the safety of people while making sure they have a trouble-free experience.

* Commitment - Stay committed to great products, services and other initiatives that impact lives both within and outside the organization.

* Efficiency - Be efficient and effective in our approach to providing the best products & solutions to our customers.

* Accountability - Take responsibility for our actions that influence the lives of our customers and fellow workers.